Terms of service and privacy policy
§ 1. GENERAL SERVICE PROVISIONS
1. INNPRO Robert Błędowski Sp. z o.o. registered in the National Court Register at Rudzka 65C, 44-200 Rybnik with KRS no. 0000944160, NIP: 6423234719 by the 10th Commercial Division of the National Court Register of the District Court in Gliwice. It owns the domains serwis.innpro.pl, service.innpro.eu, servis.b2b-innpro.cz, and szerviz.innpro.hu.
2. Maintenance Services within the meaning of these Terms and Conditions are warranty repair services (free services), as well as repairs that do not meet the conditions of warranty repair (paid services) (collectively as Services), provided to consumers and businesses (Customers in the plural, Customer in the singular). The qualification of a Service as warranty or chargeable is made on the basis of the warranty terms and conditions of a given device by the distributor INNPRO Robert Błędowski Sp. z o.o.
3. Information on how data are processed:
- The administrator of the personal data of the Customers of the Online Store, and persons acting on behalf of the Customer, is INNPRO Robert Błędowski sp z.o.o., which is the Seller within the meaning of these Regulations.
- The scope of the Customer's data (person acting on his/her behalf), required to conclude a sales contract or create an account in the Online Store includes: name and surname (company), address: street, house number, premises number, postal code, city, country, telephone number, e-mail address. The customer may also provide a VAT number, additional information. In addition, the Online Store service automatically collects the IP address of the computers of people using the Online Store.
- The personal data of the Customer (the person acting on his/her behalf) is processed by the Seller under the terms and conditions detailed in the Privacy Policy (https://innpro.eu/privacy-policy/), on the basis of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 on the protection of natural persons in relation to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (GDPR).
- With the separate, explicit consent of the Customer (the person acting on his/her behalf), the Seller may process his/her personal data in order to provide him/her with an electronic service by periodically sending information about news and promotions in the Online Store (Newsletter). You can sign up for the Newsletter by checking the appropriate checkbox when creating an account at the Online Store. The Newsletter electronic service is provided free of charge for an indefinite period of time. The Customer has the possibility, at any time and without giving any reason, to resign from the Newsletter by submitting an appropriate request to the Seller, through the contact data indicated in item. 1.1. or by clicking on the unsubscribe link at the bottom of each newsletter. Notification of resignation is tantamount to withdrawal of consent for processing of the Client's personal data for the purpose of providing Newsletter service. Withdrawal of consent does not affect the legality of data processing that took place before the withdrawal.
§ 2. SERVICE REQUEST
The prerequisite for the commencement of the Service is the creation of an account and its activation via serwis.innpro.pl, service.innpro.eu, servis.b2b-innpro.cz or szerviz.innpro.hu, as well as the submission by the customer's client of an appropriate application and then delivering it on its own to the service:
Serwis INNPRO ul. Rudzka 65C 44-200 Rybnik
The Service does not accept Service Requests delivered without prior notification.
a) in order to submit a Service Request, it is necessary to register on the Site and confirm registration by clicking on the activation link sent to the Client's e-mail address provided during the registration process. In the registration form, the necessary data required by the form.
b) the Service Request is made by the Customer by clicking on the link add repair or its equivalent in another language, and then entering the required data in the form goes through the next steps.
The Service Center has the right to reject a Service Request if the description of the problem with the device is not clear enough. In this situation, the Customer has the right to resubmit the Service Request, in which he/she should more precisely specify the problem with the device.
The customer sending the device to the Service is obliged to mark the shipment and the device itself with the visible RMA number previously assigned by the application system. And provide a printed handover protocol.
The customer shall, before sending the device to the Service:
(a) make backups of the information contained on the built-in media of the devices
b) remove external storage media from the devices
c) remove protective elements of the device that are not the original contents of the set
d) remove additional accessories in the form of any kind of covers, overlays, stickers, etc.
e) delete any personal data and remove security passwords from the devices or restore them to default settings.
The customer sending the device to the Service, is obliged to properly protect the device from damage occurring during transport. The Service Center is not responsible for any damage to the device that occurred before the device was received by the Service Center, including damage that occurred during transportation.
Delivery of the device to the Service is necessary for the performance of the Service. Failure to deliver the device to the Service excludes the possibility of processing the Service Request.
The date of delivery of the device to the Service is considered to be the date of change of status awaiting diagnosis.
§ 3. PRINCIPLES OF SERVICE DELIVERY
The duration of the Service is determined by the distributor's internal regulations in the case of warranty claims or the Civil Code in the case of warranty claims.
By submitting a Service Request, the Customer agrees to proceed with the initial diagnosis and possible repair of the device free of charge.
The Service is not responsible for the legality of software installed on the Client's device. The Service is not responsible for the content on the information carriers located on the device entrusted to the Service, and being in the letter of the law prohibited content.
The Service is not responsible for damage to or loss of data contained on information media as well as internal memories. The Customer is obliged to store the data contained on the devices, which are the subject of the provided Service, in a manner that allows their restoration and use, in particular by creating backups.
The Service is not responsible for the loss, loss or damage of additional accessories left by the Customer when issuing (sending) the device for repair, referred to in § 2 item. 5. The Customer accepts that additional accessories in the form of any type of covers, overlays, stickers, etc. may be damaged or lost, already at the stage of diagnostic procedure, and declares that he will not make any claims against the Service for their loss, loss or damage.
If there is a discrepancy between the information contained in the Service Request regarding the contents of the kit provided by the Customer and the actual contents verified by the Service, the Service will inform the Customer of the discrepancy. The condition of the kit as ascertained by the Service will be authoritative for further processing of the Service Request.
A device damaged mechanically, after contact with liquid, with unauthorized repairs or modifications, is treated as a high-risk device, and the Service does not guarantee that it will be possible to repair such a device, and that during the repair process other defects / symptoms will not be revealed or the defects / symptoms reported by the Customer will be aggravated. In situations referred to in the preceding sentence, the Service reserves the right to return the unrepaired device with defects / symptoms other than those reported by the Customer.
Defective parts are not returned to the customer after repair.
All information on the implementation of the service will be communicated to the customer by e-mail.
The Customer may not change the data provided at the Service Request. The Customer is responsible for providing incomplete, illegible or incorrect data.
The Customer is obliged to collect the device after the repair:
a) in person at the headquarters of the Service Center or at an authorized point - only if the Service Request is made in person, upon presentation of the Service Request protocol
b) via courier shipment, which is made on behalf of the Service to the Customer's address provided in the Service Application.
The customer does not have the option of receiving the repair through his own carrier.
In the case of a Service Request made by a wholesale Customer, the return is made to that Customer making the Service Request, it is not possible to ship the device to the end customer.
Communication with the Service is intended only for the first purchaser of the product based on the first sales document from innpro and may contain information of a confidential or proprietary nature. Unauthorized communication to an entity that is not the addressee is prohibited.
If the Customer fails to collect the device or additional accessories, the Service will keep the device or additional accessories for a period of 20 days from the date of informing the authorized person that the product is ready for collection. After the expiration of this period, the Service will be entitled to treat the product in question as abandoned with the intent to dispose of the property, within the meaning of Article 180 of the Civil Code.
Upon receipt of the shipment, the Customer must check its condition, in order to enable the initiation of a possible complaint procedure with the carrier. If the shipment has visible damage, the Customer should refuse to accept the shipment, drawing up an appropriate protocol with the participation of the deliverer and immediately inform the Service by sending a copy of the above protocol.
The Customer is obliged to immediately inform the Service of any irregularities found and provide the Service with a copy of the relevant protocol, otherwise the Service shall be deemed to have no objections to the technical condition of the device and its completeness.
§ 4. OUT OF WARRANTY REPAIRS (paid repairs)
The Service performs out-of-warranty Services on its own or entrusts their performance to other entities with appropriate qualifications, in particular to an authorized service center of the device manufacturer. If an out-of-warranty repair is performed by a third-party service, the Service will charge the Customer for all costs associated with entrusting third-party service, as well as transportation costs, which will be included in the repair cost quote each time.
The cost of transporting the device to the Service and to the Customer shall be borne by the Customer.
As part of out-of-warranty repairs, the Service carries out a diagnosis and appraisal of the repair of the device, which is presented to the Customer by e-mail and through the Service Website. The diagnosis itself is payable in the event that the device proves to be defect-free - then the Customer will be charged PLN 150.00 gross. In the case of repair, the fee for diagnosis is already included in the price of repair.
The Service may refuse to accept a Service Request for an out-of-warranty repair, without giving a reason. The Service shall inform the Customer of the refusal within 14 working days from the submission of the Service Request by the Customer.
Undertaking any repair or diagnostic activities, is subject to the Customer's acceptance of the costs. The Service shall provide the Customer with a full statement of the costs, together with the transfer details and the expected date of completion of the Service via e-mail and information in the customer panel on the Service Site.
The Customer shall give acceptance of the terms and conditions of the Service within 7 calendar days from the date of sending the repair estimate through an e-mail containing an explicit commitment of the Customer to pay. Failure to accept within the indicated period is equivalent to cancellation of the repair and results in cancellation of the Service Request.
At the moment of acceptance of the cost, the Customer enters into an agreement with the Service for the provision of maintenance services, the agreement is concluded in Polish, at the request of the Customer it can also be concluded in English.
The Client shall make payment for the Service in advance, within 7 working days from the conclusion of the agreement referred to in Section 7 above. The Service only accepts payment by bank transfer, to the bank account indicated in the correspondence referred to in Section 5 above. Normally, the Service documents the payment, which it delivers with the device after repair. A VAT invoice is issued at the Customer's request, after the Service receives the necessary invoice data.
In the event that the Customer, having previously entered into a service contract, cancels the out-of-warranty repair during its implementation, which includes non-payment within the timeframe indicated in Section 8 above, the Customer shall reimburse the Service Center for all costs, including the cost of the ordered device, parts, transportation and diagnosis.
The Service shall be entitled, at its sole discretion, to withhold the commencement of repairs until payment is received in accordance with Section 8 above.
The Service reserves the right to change the cost of repair in the event that additional defects are revealed during the repair of the device, when, despite the exercise of due diligence, the need for additional work could not be foreseen. The Service undertakes to notify the Customer of any need for additional repairs, the costs involved and the time of completion. The provisions of items 5-10 above shall apply accordingly.
The Service shall have the right to withhold the release of the Customer's device until the Customer has paid the service fee and other amounts due to the Service in accordance with these Regulations.
§ 6. WITHDRAWAL
A customer who is a consumer and who has entered into a remote service contract through the Service Site may withdraw from the contract within 14 days without stating a reason and without incurring costs, provided that the service was not ordered on the customer's special order of which he was informed, such as the implementation of a paid repair which requires 100% prepayment.
§ 7. COMPLAINTS
The Service has a legal obligation to perform the Services to the Customer without defects.
The Service is liable to the Customer who is a consumer under the warranty, for physical and legal defects of the performed Services to the extent and under the terms of the Civil Code (Articles 556 - 576 in connection with Article 638 § 1 of the Civil Code).
Warranty liability to non-consumer customers is excluded.
§ 8. ELECTRONICALLY PROVIDED SERVICES
These Regulations are the rules and regulations referred to in Article 8 of the Act of July 18, 2002 on the provision of electronic services (i.e. Journal of Laws of 2019, item 123, as amended) (the Act). The Rules and Regulations are made available to the Customers before the conclusion of the contract free of charge. The Customer has the right to download these Regulations and make a printout of them. The Regulations are also made available at the request of the Customer in such a way that enables its content to be obtained, reproduced and recorded by means of the information and communication system used by the Customer.
The Service provides the following services electronically through the Service Site:
a) Account - the Customer uses the service by entering the Site of the service, and then - when establishing an Account - clicking on the Register Now field and completing the registration form and completing the steps described in § 2.2(a) above, and when using a previously established Account - entering the login or e-mail address provided during the registration process, as well as the password, in the login field. The electronic service is provided free of charge for an indefinite period of time. The Customer has the possibility, at any time and without giving any reason, to delete the Account by sending an appropriate request to the Service (e.g. via e-mail to: [email protected] or in writing to the address: 65C Rudzka Street, 44-200 Rybnik).
b) Service Request - the Customer uses the service in the manner described in § 2.2(b) above. The electronic service is provided free of charge and is of a one-time nature - it is terminated upon submission of the Service Request or its cancellation by the Customer.
In order to properly use the services provided by the Website electronically, it is required to install a web browser, such as Google Chrome, Opera or Mozilla Firefox on a device with Internet access.
Each user is obliged to use the services provided by the Website electronically in a manner consistent with the content of these Regulations, respect for the law and observance of good morals.
In particular, it is forbidden to:
a) Providing false, inaccurate or outdated information or additional personal data not serving the forms provided on the Website,
b) dissemination of false or illegal information about the content posted on the Website,
c) Violate in any way the personal rights of the Service, its employees, its affiliates or third parties, as well as the rights of any person, including their intellectual property rights,
d) Providing content of a nature that violates generally applicable laws,
e) Interfering with the operation of the Website of the Service, including changing the code, using or posting malware, unauthorized extensions and other mechanisms that may adversely affect the operation of the Website of the Service or the software or equipment of the Service or other users.
The Website is not responsible for any false, incorrect, incomplete information provided by the user, especially in the case of providing data of third parties without their consent or knowledge. The user using the Website shall be responsible for the consequences resulting from the provision of incorrect, false, incomplete or misleading data.
The Service is not responsible for the consequences of the user's use of the services in a manner contrary to the Terms of Service.
The Website hereby informs that it employs measures to protect the Website from unauthorized actions of third parties. However, despite these measures, the use of the Website and the services provided electronically through it may involve the occurrence of one or more of the risks associated with the use of the Internet, such as:
a) malware (malicious software) - various types of applications or scripts that have a harmful, criminal or malicious effect on a network user's ICT system, such as viruses, worms, Trojans, keyloggers, dialers, etc;
b) spyware - programs that track a user's activities and collect information about the user and send it - usually without the user's knowledge or consent - to the program's author;
c) spam - unsolicited and unsolicited e-mails sent simultaneously to multiple recipients, often containing advertising content;
d) phishing for sensitive personal information (e.g., passwords) by impersonating a trustworthy person or institution (phishing);
e) hacking into a user's ICT system using such hacking tools as exploits and rootkits, among others.
The user, in order to avoid the above-mentioned risks, should stock his computer and other electronic devices he uses when connecting to the Internet with an antivirus program. Such program should be constantly updated.
The Website uses user cookies. You may prevent cookies from being stored on your end device by configuring your web browser accordingly.
§ 9. FINAL PROVISIONS
Diagnosis methods, repair techniques, specialized knowledge, service procedures, know how, processes are the exclusive property of the Service and are protected as its corporate secret. If the Service uses the knowledge or procedures of third parties in the provision of services, the Service is obliged to keep the information in question confidential.
Settlement of any disputes arising between the Service and the Customer, who is a consumer, shall be submitted to the courts of competent jurisdiction according to applicable law.
The consumer is also entitled to use out-of-court means of handling complaints and pursuing claims. Detailed information is available at the following web addresses: http://www.uokik.gov.pl and http://www.rzu.gov.pl., as well as at the websites and offices of consumer ombudsmen, social organizations whose statutory tasks include consumer protection and Provincial Inspectorates of Trade Inspection.
Settlement of any disputes arising between the Service and a customer who is not a consumer shall be submitted to the court having jurisdiction over the seat of the Service.
In matters not covered by these Regulations, the relevant provisions of law shall apply.
Any comments or questions about the operation of the Service can be submitted to [email protected] and [email protected].
These Terms and Conditions do not affect any of the Customer's rights under applicable law. If any provision of the Terms and Conditions is inconsistent with applicable law, that provision will not apply.
The Regulations are effective as of 01.01.2022. The Service may change the Rules and Regulations, informing customers of the changes no less than 14 days in advance.
PRIVACY AND COOKIES USAGE POLICY
Protecting the privacy of visitors to our website is our top priority. Therefore, we make every effort to secure the personal information of visitors to our website. This privacy policy clearly presents and explains the principles and scope of processing of all personal data. It also includes the procedure for the use of cookies. State-of-the-art technical and organizational measures are used to ensure a high level of protection for the processing of personal data.
The privacy policy is addressed to all persons using the website https://service.innpro.eu It is effective as of June 30, 2023.
DEFINITIONS:
Administrator – an entity that independently determines the purposes and methods of processing personal data. The administrator of personal data of persons is INNPRO Robert Błędowski Sp. z o.o., 65c Rudzka Street, 44-200 Rybnik.
Personal data – information about an identified or identifiable natural person,
Website: internet service available at: https://service.innpro.eu
RODO – Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC,
Viewer/User – visitors to our website,
Policy – this privacy policy, effective June 30, 2023.
Cookies – computer data, text files stored on users’ devices (e.g. on a laptop, computer, tablet or phone) sent by websites.
WHO IS THE PERSONAL DATA ADMINISTRATOR AND HOW CAN THEY BE CONTACTED?
The Administrator of the Personal Data of all users of the website, within the meaning of the Regulation of the European Parliament and of the Council (EU) of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free flow of such data and repealing Directive 95/46/EC (RODO) is INNPRO Robert Błędowski Sp. z o.o., which is the administrator of the website available at: https://service.innpro.eu
HOW TO CONTACT THE DATA ADMINISTRATOR?
In all matters concerning the processing of personal data within the framework of the use of the https://service.innpro.eu/ website, you can contact the administrator via e-mail address: [email protected] or by correspondence to the indicated address: INNPRO, Rudzka 65c Street, 44-200 Rybnik
HOW DO WE OBTAIN YOUR PERSONAL DATA AND WHAT TYPE OF YOUR DATA DO WE PROCESS?
We obtained your personal data from you when you entered the site, filled out the contact form, in connection with inquiries you made, or subscribed to the newsletter. In addition, we obtain data from you as part of an account registration form on the site. The administrator processes your following personal data:
a) name/company name, email address, phone number, information contained in the body of the message via our website and via email address for the purpose of filling out a contact form and contacting us,
b) name, email address in order to set up a subscription to our newsletter,
c) company name, TIN, first and last name, address, e-mail, phone number and login for account registration,
d) in connection with the use of cookies: IP address, domain name, browser type, operating system type, and data about the User’s navigation path and the time he/she stayed on certain subpages,
e) data necessary for placing an order and issuing an invoice or bill: name, surname, company name, address, nip, telephone number, e-mail address when placing an order,
FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?
Your Personal Data is processed for purposes:
– Communicating with you. We use your personal information to communicate with you in connection with the services we provide through various channels, such as by email or through a contact form
– Sales and delivery of products, services and full use of https://service.innpro.eu/. We use your personal data to accept and fulfill marketing orders.
– Your data is processed for direct marketing activities, as well as for sending newsletters with information about offers or content that constitute commercial information sent electronically.
– Ensuring security of services. We use your personal information to ensure the security of the services we provide electronically,
– Preventing fraud. We use your personal information to prevent and detect fraud and abuse in order to protect the security of users,
– Complying with legal obligations. We collect and use your data to comply with the law,
– Handling complaints and inquiries. We use your personal information to handle complaints you make or in connection with our site, and to respond to inquiries you direct,
– Recommendations and personalization. We process your personal data to recommend products and services that may be of interest to you.
ON WHAT BASIS DO WE PROCESS YOUR DATA?
1. In accordance with the Regulation of the European Parliament and of the Council (EU) of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC, we process your data:
When the processing is necessary to fulfill a legal obligation (Article 6(1)(c) RODO). The Administrator processes your personal data on the basis of, among other things:
- consumer regulations,
- tax law,
- civil law,
- telecommunications law regulations,
regulations on provision of electronic services
2. When the processing is necessary for the purposes of the legitimate interests pursued by the administrator (Article 6(1)(f) RODO),
3. When the processing is based on your consent (Article 6(1)(a) RODO).
Your consent to the processing of your personal data is voluntary. You have the right to withdraw your consent at any time. The withdrawal of consent also does not affect the compatibility with the processing carried out on the basis of consent before its withdrawal.
DO WE SHARE YOUR PERSONAL DATA?
Your personal information is shared with the administrator’s subsidiaries. They observe an equally high standard of care for the security of your personal information. Sharing is done for specific purposes and in the manner described below:
We share your personal data with public authorities and entities performing public tasks or acting on behalf of public authorities, only to the extent and for the purposes that result from the provisions of generally applicable law,
We share your personal data with entities cooperating with the administrator, who process personal data on the basis of relevant agreements,
We share your personal data with entities performing the administrator’s tasks, among others, a software provider,
We share statistical information about our users with third parties; third parties are not able to identify any specific user based on this information.
DO WE TRANSFER YOUR DATA TO COUNTRIES OUTSIDE THE EEA?
For the most part, the entities that process and collect personal data on our website are from Poland and countries in the European Economic Area (EEA). Outside the EEA, only the cooperating entity for the provision of statistical services of our website, which uses the Google Analytics tool – Google Inc. is based in the USA. In accordance with the guidelines of the European Commission, we have made an individual assessment of the degree of data protection provided in the cross-border transfer of data to Google. In our assessment, the Privacy Policy provided by Google contains all necessary contractual clauses so that an adequate degree of protection of this data can be ensured. By using our service, you consent to the transfer of your statistical data to Google Inc. which has its servers and headquarters in the USA. If you do not consent to the transfer of your data you should stop using our service.
HOW LONG DO WE PROCESS YOUR PERSONAL DATA?
We will retain the data for the period of time necessary for the above purposes; no less than the period specified in the archiving regulations or other laws. We will also retain electronic documents containing personal data if:
the data may be relevant to any pending or future legal proceedings,
will be required by law,
we deem that the data may be relevant in the course of establishing, enforcing or defending our rights,
WHAT RIGHTS DO YOU HAVE AGAINST THE PROCESSING OF YOUR PERSONAL DATA?
The processing of your personal data involves respecting your rights regarding the protection of your privacy.
How to exercise your rights: In order to ensure the exercise of your rights, you can contact the Administrator of the service by sending an email to: [email protected]. By contacting the designated person, you can receive a copy of your data, or obtain other information about its processing. Concerned about the security of your personal data, we have applied internal procedures that will easily allow us to fulfill your rights.
If you wish to exercise any of the rights described below contact the Administrator at [email protected]
Right of access to your personal data. Exercising this right allows us to let you know whether we are processing personal data related to you, and if so, you are then entitled to receive a copy of your personal data. In addition, it will also allow you to verify that we are processing your data lawfully.
Right to rectify your personal information. If you notice that your data is incomplete, untrue or outdated you have the opportunity to request the correction of the indicated information. Remember that in fulfilling your request we are obliged to verify the correctness of the new personal data provided to us related to you.
Right to restrict the processing of your personal data. Please note that when you raise an objection to further processing, we must verify that we still have an overriding and legitimate basis to continue processing your personal data. Exercising this right allows you to request restriction of further processing of your personal data in the following cases:
When you question the accuracy of your personal data,
When you find that our processing does not comply with applicable laws,
When you need your data to establish, assert or defend claims.
The right to delete your personal data. We are required to delete your personal information immediately:
When your data is no longer necessary for the purposes for which it was collected or otherwise processed,
When you have exercised your right to object to the processing,
When you have withdrawn the consent on the basis of which we processed your personal data,
When we have processed your data unlawfully or we are obliged to delete your personal data in order to comply with an obligation imposed by applicable law.
Remember that we are not always obliged to delete your data, especially when processing is necessary to fulfill a legal obligation.
Right to object to the processing of your personal data is appropriate when you consider that the processing affects your rights or freedom. You can justify your right to object on the basis of your particular situation from which it follows that the processing of your personal data violates your rights or freedom. In some specific situations, we can demonstrate that we have a legitimate basis for processing your personal data that overrides your rights and freedoms. Mainly in the case of ensuring website security and preventing fraud. In the cases indicated, this right is not combined with the right to erasure.
Right to portability of your personal data. If you wish to receive personally or provide to a third party you designate, your personal data in a common machine-readable format, you may exercise the right to transfer your data.
Right to file a complaint. Remember also that you have the right to file a complaint regarding our processing of your personal data to the supervisory authority, which is the President of the Office for Personal Data Protection (address: President of the Office for Personal Data Protection, 2 Stawki Street, 00-193 Warsaw). Although you have the right to complain, we would be very grateful if, before filing a complaint, you would give us a chance to address your case and concerns about our processing of your personal data. For this reason, we strongly urge you to contact the Data Administrator.
We endeavor to respond to all legally legitimate requests as quickly as possible. If your request is particularly complex or you have submitted several requests, it may take us longer than is standard to recognize them. In this case, we will inform you of the extension of the deadline and provide you with up-to-date information regarding the processing of your request.
HOW SAFE IS MY INFORMATION?
We strive for the highest possible level of security for website users, so we are constantly working to secure and protect your personal information during transmission with specialized encryption protocols and dedicated software.
On an ongoing basis, we organize, maintain and update physical, electronic and procedural data security measures related to the acquisition, storage and disclosure of our users’ personal information. The safeguards implemented give you the highest level of feeling of security for your personal information,
We store all the information about you that we process on properly encrypted and secured servers. The administrator regularly evaluates the degree of security within its network and ensures that it monitors the internal regulations and procedures used to protect your data from all possible negative consequences.
Remember that even the highest security standards implemented, based on the most modern technologies used, do not provide complete security of your personal data when the information is shared via the Internet or publicly accessible networks. Thus, there is a risk that your personal information may be accessed by unauthorized third parties.
THE USE OF COOKIES
What are cookies? They are nothing more than any IT data, especially text files that users store on their terminal devices sent by various websites. Cookies allow you to recognize your device and appropriately display a website tailored to your individual preferences. Cookies usually contain: the name of the website from which they come,
For what purpose do we use cookies? We use Cookies and other technologies (collectively referred to as Cookies) to perform recognition of your browser or device to learn more about your interests and to provide necessary functions. Specifically, we use Cookies for purposes such as:
Preventing fraudulent activity,
Improving security,
Reporting (this will allow us to measure and analyze the performance of our services),
What cookies do we use? We use two main types of cookies on the website: session so-called session cookies and permanent so-called persistent cookies. Session Cookies are temporary files that are stored on your device until you turn off your web browser. Permanent cookies are stored on your device for a specific period of time in the parameters of cookies or until you delete them. The website uses the following types of Cookies:
Necessary – enable the use of services available on the website, e.g. authentication cookies – used for services that require authentication on the website,
Performance – allow you to collect any information about the method of using the website,
Functional – they allow you to remember the configurations you have chosen and personalize your interface, e.g. with regard to the language or region you have chosen, the font size, the look of the website, etc,
Used for security – they are used to detect authentication fraud within the website,
What security rules should he apply? Your device should have an antivirus program with an up-to-date virus definition database, an up-to-date and secure version of your web browser, and a firewall enabled. It is also advisable to enable anti-phishing filters in your browser to check whether a website is authentic and not used for phishing. You should also be careful what attachments you open and what links you click on. Users should only use trusted wireless networks.
Do cookies contain personal data? Although cookies do not contain and do not constitute personal data, some information stored in cookies, such as preferences, may be treated as personal data. Personal data obtained through the use of cookies may be processed, only for the purpose of performing certain functions for the user as described above. Such data is encrypted in a way that prevents unauthorized access.
How do we ensure security? In order to keep the processing of your personal data secure, we use mechanisms for storing and reading Cookies that do not allow any sensitive information to be downloaded from your Device. Transfer of any viruses, Trojan horses and other worms from our servers to your Device is impossible.
Deleting cookies and changing preferences. The website’s authority to store and obtain Cookies is based on your consent. This consent is given when you configure your web browser or when you access the website. You have the ability to configure your settings at any time and in any way you wish, and to specify the conditions for storing Cookies. Standard web browsing software allows cookies to be placed on your terminal device by default. You can block the automatic handling of Cookies at any time yourself in your browser settings. Below are links to the websites of various browsers with detailed instructions on Cookies, including how to delete them:
Google Chrome – https://support.google.com/chrome/answer/95647?hl=en
Mozilla Firefox – https://support.mozilla.org/pl/kb/usuwanie-ciasteczek
Opera – https://help.opera.com/pl/latest/web-preferences/#cookies
Edge – https://support.microsoft.com/pl-pl/help/10607/microsoft-edge-view-delete-browser-history
Safari – https://support.apple.com/pl-pl/guide/safari/sfri11471/mac
Internet Explorer – http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies#ie=ie-11
If you disable all cookies in your browser, neither we nor third parties will transfer cookies to your browser. If you do this, you may need to manually adjust some preferences each time you visit the website, and some features and services may not work.
In order to exercise your right to object, which is granted by the RODO, it is necessary to log out of all devices and delete Cookies from them. The update process may take up to 48 hours.
COMMERCIAL INFORMATION – MARKETING AND NEWSLETTER
We may use your contact data and information about your activities on the portal to promote our goods and services. The data processed and the regulations applied based on your consent are always regulated accordingly. We also provide you with the opportunity to withdraw your consent to the processing of your personal data for marketing purposes and the opportunity to object to the processing of your data for such purposes.
The rationale for marketing activities is primarily your consent and the Administrator’s legitimate interest in promoting services. Remember that your permission to the Administrator for marketing activities is fully voluntary. We will process your data for marketing purposes as long as you do not withdraw your consent to receive commercial information from the Administrator.
The services of innpro.eu may include third-party advertisements and links to their websites. Third-party advertising partners may collect information about you only when you interact with their content, advertisements and services.
PRIVACY POLICY CHANGE
The Privacy Policy may be changed or updated by us, in particular in the event that the need or obligation to make changes arises from a change in the law. Any material changes will be posted on this page, and we will additionally inform you about them through our website.
FINAL STATEMENTS
You will receive additional information about the processing of your personal data, including answers to questions about the entire scope of the Privacy Policy, by contacting the administrator.
This Policy reflects the requirements under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (the “General Data Protection Regulation”) (“GDPR”).
Personal Data Controller
The administrator of your personal data is Robert Błędowski, conducting business activity under the name Robert Błędowski Limited Liability Company based in Rybnik, registered in the Central Registration and Information on Business Activity at the address 44-200 Rybnik, ul. Rudzka 65c and identifying himself with the NIP number 6423040197, REGON 243139422, having an e-mail address: [email protected], tel. 533 234 303 (“Administrator”).
Processing of personal data
Purpose and basis of data processing
The personal data you provide to us, i.e. your name, email address, your data posted on your blog, social media profile or web portal that you make available to us, data provided in your message sent to us, if any, data obtained from you as a result of your use of our Website, i.e. server event logs (data obtained on the basis of the network protocol used, e.g. date and time of your visit, addresses visited, type and version of the Internet browser used, type and operating system of the terminal equipment used and your IP address) are processed, depending on the situation, for the following purposes:
- To establish, shape the content, change, terminate and correctly execute the cooperation for the sale or marketing of products (Article 6(1)(b) of the RODO);
- making a product available to you for the purpose of you conducting a product test as part of your blog, social media activity, or web portal (Article 6(1)(b) of the DPA);
- part of your blog, social media activity, or web portal (Article 6(1)(b) of the DPA);
- collecting product reviews (Art. 6(1)(f) RODO);
- handling requests or queries you may send to us (Article 6(1)(b) of the DPA);
- tracking your activity on social media, as part of information made publicly available (Article 6(1)(f) of the RODO);
- direct marketing, sending newsletters containing commercial information about products and brands and news on the Website, including promotional offers, provided you have given your consent (Article 6(1)(a) of the DPA);
- remarketing by using information about your online behaviour (so-called tracking) and subjecting this information to automated analysis in order to display advertisements tailored to your likely needs and preferences, provided that you have consented to this (Article 6(1)(a) of the RODO) – for more information on this topic, please see the section on marketing cookies later in this Policy;
- offering social networking services, based on our legitimate interest (Article 6(1)(f) RODO) or your consent (Article 6(1)(a) RODO);
- to comply with obligations imposed on us by law, e.g. by the Accounting Act or tax legislation (Article 6(1)(c) of the RODO);
- the fulfilment of our legitimate interests (e.g. the assertion and defence of claims, prevention of fraud or abuse, response to inquiries, complaints, suggestions) (Article 6(1)(f) RODO).
Where our processing of your data is based on your consent (newsletter, direct marketing, remarketing), you have the right to withdraw consent at any time; withdrawal of consent does not affect the lawfulness of the processing we have carried out on the basis of consent before its withdrawal.
Provision of data
You provide us with your personal data voluntarily; however, failure to provide certain personal data (identity or address data) may prevent us from fulfilling the purposes indicated above (e.g., cooperating with you or responding to a message sent by you).
Processing period
We will only process your data for as long as we have a legal basis to do so, which is – whichever is applicable in your case and the latest – until:
- we cease to be under a legal obligation requiring us to process your data or
- we are no longer able to assert claims in connection with a contract entered into between you and us, or
- you withdraw your consent to the processing of your personal data – in the event that the processing of your data is based on the consent you have given us (newsletter, direct marketing, remarketing) or
- your objection to the processing of your personal data is accepted – in the case where the basis of the processing of your data was the legitimate interest of the Administrator.
Recipients of your personal data
We will transfer your data:
- to entities that act on our behalf, i.e. providers of IT services and solutions, marketing agencies, couriers, entities providing accounting, financial, insurance and administrative services, entities conducting customer satisfaction surveys on our behalf;
- Your social media account providers;
- to public authorities, including courts, upon their reasonable request;
- public authorities, including courts, and attorneys, insurers, and advisors, where necessary for our defense against claims or for us to pursue claims;
- to social media, advertising and analytics partners; these partners may combine this information with other data they receive from you or obtain when you use their services.
We will not transfer your personal information to countries outside the European Economic Area.
Your rights
In connection with our processing of your personal data, you have the following rights:
- obtain confirmation from the Administrator as to whether your personal data is being processed;
- request access to your personal data, rectification, erasure or restriction of processing;
- request a transfer of your personal data to another controller;
- object at any moment to the processing of your data, for reasons related to your particular situation – to the processing of your personal data based on Article 6(1)(f) of the RODO (i.e. on the legitimate interests pursued by the Administrator), and also – if your personal data are processed for the purposes of direct marketing – to the extent that the processing is related to such direct marketing
lodge a complaint to the supervisory authority, i.e. the President of the Office for Personal Data Protection, Stawki 2, 00-193 Warsaw, [email protected] (if you think that by processing your personal data we are acting unlawfully).
Data security
When processing your personal data we use organisational and technical measures in line with the relevant provisions of the law, including encrypting the connection with the use of an SSL certificate. Your personal data is stored in a database in which technical and organizational measures have been applied to ensure the protection of the processed data in accordance with the requirements set out by generally applicable laws on the protection of personal data. Access to the database have only people who have the authorization granted by the Administrator.
Final provisions
We may amend this Policy from time to time, among other things, to keep pace with new technologies, industry practices, and legal requirements. We will provide you with reasonable notice of any changes by posting the new content of this document on our website at https://innpro.eu/privacy-policy/.
In matters not regulated, the provisions of the RODO and the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2019.1781), the Act of 18 July 2002 on the provision of electronic services (Journal of Laws 2020.344 i.e.) and executive acts issued on their basis shall apply.
1. INNPRO Robert Błędowski Sp. z o.o. registered in the National Court Register at Rudzka 65C, 44-200 Rybnik with KRS no. 0000944160, NIP: 6423234719 by the 10th Commercial Division of the National Court Register of the District Court in Gliwice. It owns the domains serwis.innpro.pl, service.innpro.eu, servis.b2b-innpro.cz, and szerviz.innpro.hu.
2. Maintenance Services within the meaning of these Terms and Conditions are warranty repair services (free services), as well as repairs that do not meet the conditions of warranty repair (paid services) (collectively as Services), provided to consumers and businesses (Customers in the plural, Customer in the singular). The qualification of a Service as warranty or chargeable is made on the basis of the warranty terms and conditions of a given device by the distributor INNPRO Robert Błędowski Sp. z o.o.
3. Information on how data are processed:
- The administrator of the personal data of the Customers of the Online Store, and persons acting on behalf of the Customer, is INNPRO Robert Błędowski sp z.o.o., which is the Seller within the meaning of these Regulations.
- The scope of the Customer's data (person acting on his/her behalf), required to conclude a sales contract or create an account in the Online Store includes: name and surname (company), address: street, house number, premises number, postal code, city, country, telephone number, e-mail address. The customer may also provide a VAT number, additional information. In addition, the Online Store service automatically collects the IP address of the computers of people using the Online Store.
- The personal data of the Customer (the person acting on his/her behalf) is processed by the Seller under the terms and conditions detailed in the Privacy Policy (https://innpro.eu/privacy-policy/), on the basis of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 on the protection of natural persons in relation to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (GDPR).
- With the separate, explicit consent of the Customer (the person acting on his/her behalf), the Seller may process his/her personal data in order to provide him/her with an electronic service by periodically sending information about news and promotions in the Online Store (Newsletter). You can sign up for the Newsletter by checking the appropriate checkbox when creating an account at the Online Store. The Newsletter electronic service is provided free of charge for an indefinite period of time. The Customer has the possibility, at any time and without giving any reason, to resign from the Newsletter by submitting an appropriate request to the Seller, through the contact data indicated in item. 1.1. or by clicking on the unsubscribe link at the bottom of each newsletter. Notification of resignation is tantamount to withdrawal of consent for processing of the Client's personal data for the purpose of providing Newsletter service. Withdrawal of consent does not affect the legality of data processing that took place before the withdrawal.
§ 2. SERVICE REQUEST
The prerequisite for the commencement of the Service is the creation of an account and its activation via serwis.innpro.pl, service.innpro.eu, servis.b2b-innpro.cz or szerviz.innpro.hu, as well as the submission by the customer's client of an appropriate application and then delivering it on its own to the service:
Serwis INNPRO ul. Rudzka 65C 44-200 Rybnik
The Service does not accept Service Requests delivered without prior notification.
a) in order to submit a Service Request, it is necessary to register on the Site and confirm registration by clicking on the activation link sent to the Client's e-mail address provided during the registration process. In the registration form, the necessary data required by the form.
b) the Service Request is made by the Customer by clicking on the link add repair or its equivalent in another language, and then entering the required data in the form goes through the next steps.
The Service Center has the right to reject a Service Request if the description of the problem with the device is not clear enough. In this situation, the Customer has the right to resubmit the Service Request, in which he/she should more precisely specify the problem with the device.
The customer sending the device to the Service is obliged to mark the shipment and the device itself with the visible RMA number previously assigned by the application system. And provide a printed handover protocol.
The customer shall, before sending the device to the Service:
(a) make backups of the information contained on the built-in media of the devices
b) remove external storage media from the devices
c) remove protective elements of the device that are not the original contents of the set
d) remove additional accessories in the form of any kind of covers, overlays, stickers, etc.
e) delete any personal data and remove security passwords from the devices or restore them to default settings.
The customer sending the device to the Service, is obliged to properly protect the device from damage occurring during transport. The Service Center is not responsible for any damage to the device that occurred before the device was received by the Service Center, including damage that occurred during transportation.
Delivery of the device to the Service is necessary for the performance of the Service. Failure to deliver the device to the Service excludes the possibility of processing the Service Request.
The date of delivery of the device to the Service is considered to be the date of change of status awaiting diagnosis.
§ 3. PRINCIPLES OF SERVICE DELIVERY
The duration of the Service is determined by the distributor's internal regulations in the case of warranty claims or the Civil Code in the case of warranty claims.
By submitting a Service Request, the Customer agrees to proceed with the initial diagnosis and possible repair of the device free of charge.
The Service is not responsible for the legality of software installed on the Client's device. The Service is not responsible for the content on the information carriers located on the device entrusted to the Service, and being in the letter of the law prohibited content.
The Service is not responsible for damage to or loss of data contained on information media as well as internal memories. The Customer is obliged to store the data contained on the devices, which are the subject of the provided Service, in a manner that allows their restoration and use, in particular by creating backups.
The Service is not responsible for the loss, loss or damage of additional accessories left by the Customer when issuing (sending) the device for repair, referred to in § 2 item. 5. The Customer accepts that additional accessories in the form of any type of covers, overlays, stickers, etc. may be damaged or lost, already at the stage of diagnostic procedure, and declares that he will not make any claims against the Service for their loss, loss or damage.
If there is a discrepancy between the information contained in the Service Request regarding the contents of the kit provided by the Customer and the actual contents verified by the Service, the Service will inform the Customer of the discrepancy. The condition of the kit as ascertained by the Service will be authoritative for further processing of the Service Request.
A device damaged mechanically, after contact with liquid, with unauthorized repairs or modifications, is treated as a high-risk device, and the Service does not guarantee that it will be possible to repair such a device, and that during the repair process other defects / symptoms will not be revealed or the defects / symptoms reported by the Customer will be aggravated. In situations referred to in the preceding sentence, the Service reserves the right to return the unrepaired device with defects / symptoms other than those reported by the Customer.
Defective parts are not returned to the customer after repair.
All information on the implementation of the service will be communicated to the customer by e-mail.
The Customer may not change the data provided at the Service Request. The Customer is responsible for providing incomplete, illegible or incorrect data.
The Customer is obliged to collect the device after the repair:
a) in person at the headquarters of the Service Center or at an authorized point - only if the Service Request is made in person, upon presentation of the Service Request protocol
b) via courier shipment, which is made on behalf of the Service to the Customer's address provided in the Service Application.
The customer does not have the option of receiving the repair through his own carrier.
In the case of a Service Request made by a wholesale Customer, the return is made to that Customer making the Service Request, it is not possible to ship the device to the end customer.
Communication with the Service is intended only for the first purchaser of the product based on the first sales document from innpro and may contain information of a confidential or proprietary nature. Unauthorized communication to an entity that is not the addressee is prohibited.
If the Customer fails to collect the device or additional accessories, the Service will keep the device or additional accessories for a period of 20 days from the date of informing the authorized person that the product is ready for collection. After the expiration of this period, the Service will be entitled to treat the product in question as abandoned with the intent to dispose of the property, within the meaning of Article 180 of the Civil Code.
Upon receipt of the shipment, the Customer must check its condition, in order to enable the initiation of a possible complaint procedure with the carrier. If the shipment has visible damage, the Customer should refuse to accept the shipment, drawing up an appropriate protocol with the participation of the deliverer and immediately inform the Service by sending a copy of the above protocol.
The Customer is obliged to immediately inform the Service of any irregularities found and provide the Service with a copy of the relevant protocol, otherwise the Service shall be deemed to have no objections to the technical condition of the device and its completeness.
§ 4. OUT OF WARRANTY REPAIRS (paid repairs)
The Service performs out-of-warranty Services on its own or entrusts their performance to other entities with appropriate qualifications, in particular to an authorized service center of the device manufacturer. If an out-of-warranty repair is performed by a third-party service, the Service will charge the Customer for all costs associated with entrusting third-party service, as well as transportation costs, which will be included in the repair cost quote each time.
The cost of transporting the device to the Service and to the Customer shall be borne by the Customer.
As part of out-of-warranty repairs, the Service carries out a diagnosis and appraisal of the repair of the device, which is presented to the Customer by e-mail and through the Service Website. The diagnosis itself is payable in the event that the device proves to be defect-free - then the Customer will be charged PLN 150.00 gross. In the case of repair, the fee for diagnosis is already included in the price of repair.
The Service may refuse to accept a Service Request for an out-of-warranty repair, without giving a reason. The Service shall inform the Customer of the refusal within 14 working days from the submission of the Service Request by the Customer.
Undertaking any repair or diagnostic activities, is subject to the Customer's acceptance of the costs. The Service shall provide the Customer with a full statement of the costs, together with the transfer details and the expected date of completion of the Service via e-mail and information in the customer panel on the Service Site.
The Customer shall give acceptance of the terms and conditions of the Service within 7 calendar days from the date of sending the repair estimate through an e-mail containing an explicit commitment of the Customer to pay. Failure to accept within the indicated period is equivalent to cancellation of the repair and results in cancellation of the Service Request.
At the moment of acceptance of the cost, the Customer enters into an agreement with the Service for the provision of maintenance services, the agreement is concluded in Polish, at the request of the Customer it can also be concluded in English.
The Client shall make payment for the Service in advance, within 7 working days from the conclusion of the agreement referred to in Section 7 above. The Service only accepts payment by bank transfer, to the bank account indicated in the correspondence referred to in Section 5 above. Normally, the Service documents the payment, which it delivers with the device after repair. A VAT invoice is issued at the Customer's request, after the Service receives the necessary invoice data.
In the event that the Customer, having previously entered into a service contract, cancels the out-of-warranty repair during its implementation, which includes non-payment within the timeframe indicated in Section 8 above, the Customer shall reimburse the Service Center for all costs, including the cost of the ordered device, parts, transportation and diagnosis.
The Service shall be entitled, at its sole discretion, to withhold the commencement of repairs until payment is received in accordance with Section 8 above.
The Service reserves the right to change the cost of repair in the event that additional defects are revealed during the repair of the device, when, despite the exercise of due diligence, the need for additional work could not be foreseen. The Service undertakes to notify the Customer of any need for additional repairs, the costs involved and the time of completion. The provisions of items 5-10 above shall apply accordingly.
The Service shall have the right to withhold the release of the Customer's device until the Customer has paid the service fee and other amounts due to the Service in accordance with these Regulations.
§ 6. WITHDRAWAL
A customer who is a consumer and who has entered into a remote service contract through the Service Site may withdraw from the contract within 14 days without stating a reason and without incurring costs, provided that the service was not ordered on the customer's special order of which he was informed, such as the implementation of a paid repair which requires 100% prepayment.
§ 7. COMPLAINTS
The Service has a legal obligation to perform the Services to the Customer without defects.
The Service is liable to the Customer who is a consumer under the warranty, for physical and legal defects of the performed Services to the extent and under the terms of the Civil Code (Articles 556 - 576 in connection with Article 638 § 1 of the Civil Code).
Warranty liability to non-consumer customers is excluded.
§ 8. ELECTRONICALLY PROVIDED SERVICES
These Regulations are the rules and regulations referred to in Article 8 of the Act of July 18, 2002 on the provision of electronic services (i.e. Journal of Laws of 2019, item 123, as amended) (the Act). The Rules and Regulations are made available to the Customers before the conclusion of the contract free of charge. The Customer has the right to download these Regulations and make a printout of them. The Regulations are also made available at the request of the Customer in such a way that enables its content to be obtained, reproduced and recorded by means of the information and communication system used by the Customer.
The Service provides the following services electronically through the Service Site:
a) Account - the Customer uses the service by entering the Site of the service, and then - when establishing an Account - clicking on the Register Now field and completing the registration form and completing the steps described in § 2.2(a) above, and when using a previously established Account - entering the login or e-mail address provided during the registration process, as well as the password, in the login field. The electronic service is provided free of charge for an indefinite period of time. The Customer has the possibility, at any time and without giving any reason, to delete the Account by sending an appropriate request to the Service (e.g. via e-mail to: [email protected] or in writing to the address: 65C Rudzka Street, 44-200 Rybnik).
b) Service Request - the Customer uses the service in the manner described in § 2.2(b) above. The electronic service is provided free of charge and is of a one-time nature - it is terminated upon submission of the Service Request or its cancellation by the Customer.
In order to properly use the services provided by the Website electronically, it is required to install a web browser, such as Google Chrome, Opera or Mozilla Firefox on a device with Internet access.
Each user is obliged to use the services provided by the Website electronically in a manner consistent with the content of these Regulations, respect for the law and observance of good morals.
In particular, it is forbidden to:
a) Providing false, inaccurate or outdated information or additional personal data not serving the forms provided on the Website,
b) dissemination of false or illegal information about the content posted on the Website,
c) Violate in any way the personal rights of the Service, its employees, its affiliates or third parties, as well as the rights of any person, including their intellectual property rights,
d) Providing content of a nature that violates generally applicable laws,
e) Interfering with the operation of the Website of the Service, including changing the code, using or posting malware, unauthorized extensions and other mechanisms that may adversely affect the operation of the Website of the Service or the software or equipment of the Service or other users.
The Website is not responsible for any false, incorrect, incomplete information provided by the user, especially in the case of providing data of third parties without their consent or knowledge. The user using the Website shall be responsible for the consequences resulting from the provision of incorrect, false, incomplete or misleading data.
The Service is not responsible for the consequences of the user's use of the services in a manner contrary to the Terms of Service.
The Website hereby informs that it employs measures to protect the Website from unauthorized actions of third parties. However, despite these measures, the use of the Website and the services provided electronically through it may involve the occurrence of one or more of the risks associated with the use of the Internet, such as:
a) malware (malicious software) - various types of applications or scripts that have a harmful, criminal or malicious effect on a network user's ICT system, such as viruses, worms, Trojans, keyloggers, dialers, etc;
b) spyware - programs that track a user's activities and collect information about the user and send it - usually without the user's knowledge or consent - to the program's author;
c) spam - unsolicited and unsolicited e-mails sent simultaneously to multiple recipients, often containing advertising content;
d) phishing for sensitive personal information (e.g., passwords) by impersonating a trustworthy person or institution (phishing);
e) hacking into a user's ICT system using such hacking tools as exploits and rootkits, among others.
The user, in order to avoid the above-mentioned risks, should stock his computer and other electronic devices he uses when connecting to the Internet with an antivirus program. Such program should be constantly updated.
The Website uses user cookies. You may prevent cookies from being stored on your end device by configuring your web browser accordingly.
§ 9. FINAL PROVISIONS
Diagnosis methods, repair techniques, specialized knowledge, service procedures, know how, processes are the exclusive property of the Service and are protected as its corporate secret. If the Service uses the knowledge or procedures of third parties in the provision of services, the Service is obliged to keep the information in question confidential.
Settlement of any disputes arising between the Service and the Customer, who is a consumer, shall be submitted to the courts of competent jurisdiction according to applicable law.
The consumer is also entitled to use out-of-court means of handling complaints and pursuing claims. Detailed information is available at the following web addresses: http://www.uokik.gov.pl and http://www.rzu.gov.pl., as well as at the websites and offices of consumer ombudsmen, social organizations whose statutory tasks include consumer protection and Provincial Inspectorates of Trade Inspection.
Settlement of any disputes arising between the Service and a customer who is not a consumer shall be submitted to the court having jurisdiction over the seat of the Service.
In matters not covered by these Regulations, the relevant provisions of law shall apply.
Any comments or questions about the operation of the Service can be submitted to [email protected] and [email protected].
These Terms and Conditions do not affect any of the Customer's rights under applicable law. If any provision of the Terms and Conditions is inconsistent with applicable law, that provision will not apply.
The Regulations are effective as of 01.01.2022. The Service may change the Rules and Regulations, informing customers of the changes no less than 14 days in advance.
PRIVACY AND COOKIES USAGE POLICY
Protecting the privacy of visitors to our website is our top priority. Therefore, we make every effort to secure the personal information of visitors to our website. This privacy policy clearly presents and explains the principles and scope of processing of all personal data. It also includes the procedure for the use of cookies. State-of-the-art technical and organizational measures are used to ensure a high level of protection for the processing of personal data.
The privacy policy is addressed to all persons using the website https://service.innpro.eu It is effective as of June 30, 2023.
DEFINITIONS:
Administrator – an entity that independently determines the purposes and methods of processing personal data. The administrator of personal data of persons is INNPRO Robert Błędowski Sp. z o.o., 65c Rudzka Street, 44-200 Rybnik.
Personal data – information about an identified or identifiable natural person,
Website: internet service available at: https://service.innpro.eu
RODO – Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC,
Viewer/User – visitors to our website,
Policy – this privacy policy, effective June 30, 2023.
Cookies – computer data, text files stored on users’ devices (e.g. on a laptop, computer, tablet or phone) sent by websites.
WHO IS THE PERSONAL DATA ADMINISTRATOR AND HOW CAN THEY BE CONTACTED?
The Administrator of the Personal Data of all users of the website, within the meaning of the Regulation of the European Parliament and of the Council (EU) of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free flow of such data and repealing Directive 95/46/EC (RODO) is INNPRO Robert Błędowski Sp. z o.o., which is the administrator of the website available at: https://service.innpro.eu
HOW TO CONTACT THE DATA ADMINISTRATOR?
In all matters concerning the processing of personal data within the framework of the use of the https://service.innpro.eu/ website, you can contact the administrator via e-mail address: [email protected] or by correspondence to the indicated address: INNPRO, Rudzka 65c Street, 44-200 Rybnik
HOW DO WE OBTAIN YOUR PERSONAL DATA AND WHAT TYPE OF YOUR DATA DO WE PROCESS?
We obtained your personal data from you when you entered the site, filled out the contact form, in connection with inquiries you made, or subscribed to the newsletter. In addition, we obtain data from you as part of an account registration form on the site. The administrator processes your following personal data:
a) name/company name, email address, phone number, information contained in the body of the message via our website and via email address for the purpose of filling out a contact form and contacting us,
b) name, email address in order to set up a subscription to our newsletter,
c) company name, TIN, first and last name, address, e-mail, phone number and login for account registration,
d) in connection with the use of cookies: IP address, domain name, browser type, operating system type, and data about the User’s navigation path and the time he/she stayed on certain subpages,
e) data necessary for placing an order and issuing an invoice or bill: name, surname, company name, address, nip, telephone number, e-mail address when placing an order,
FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?
Your Personal Data is processed for purposes:
– Communicating with you. We use your personal information to communicate with you in connection with the services we provide through various channels, such as by email or through a contact form
– Sales and delivery of products, services and full use of https://service.innpro.eu/. We use your personal data to accept and fulfill marketing orders.
– Your data is processed for direct marketing activities, as well as for sending newsletters with information about offers or content that constitute commercial information sent electronically.
– Ensuring security of services. We use your personal information to ensure the security of the services we provide electronically,
– Preventing fraud. We use your personal information to prevent and detect fraud and abuse in order to protect the security of users,
– Complying with legal obligations. We collect and use your data to comply with the law,
– Handling complaints and inquiries. We use your personal information to handle complaints you make or in connection with our site, and to respond to inquiries you direct,
– Recommendations and personalization. We process your personal data to recommend products and services that may be of interest to you.
ON WHAT BASIS DO WE PROCESS YOUR DATA?
1. In accordance with the Regulation of the European Parliament and of the Council (EU) of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC, we process your data:
When the processing is necessary to fulfill a legal obligation (Article 6(1)(c) RODO). The Administrator processes your personal data on the basis of, among other things:
- consumer regulations,
- tax law,
- civil law,
- telecommunications law regulations,
regulations on provision of electronic services
2. When the processing is necessary for the purposes of the legitimate interests pursued by the administrator (Article 6(1)(f) RODO),
3. When the processing is based on your consent (Article 6(1)(a) RODO).
Your consent to the processing of your personal data is voluntary. You have the right to withdraw your consent at any time. The withdrawal of consent also does not affect the compatibility with the processing carried out on the basis of consent before its withdrawal.
DO WE SHARE YOUR PERSONAL DATA?
Your personal information is shared with the administrator’s subsidiaries. They observe an equally high standard of care for the security of your personal information. Sharing is done for specific purposes and in the manner described below:
We share your personal data with public authorities and entities performing public tasks or acting on behalf of public authorities, only to the extent and for the purposes that result from the provisions of generally applicable law,
We share your personal data with entities cooperating with the administrator, who process personal data on the basis of relevant agreements,
We share your personal data with entities performing the administrator’s tasks, among others, a software provider,
We share statistical information about our users with third parties; third parties are not able to identify any specific user based on this information.
DO WE TRANSFER YOUR DATA TO COUNTRIES OUTSIDE THE EEA?
For the most part, the entities that process and collect personal data on our website are from Poland and countries in the European Economic Area (EEA). Outside the EEA, only the cooperating entity for the provision of statistical services of our website, which uses the Google Analytics tool – Google Inc. is based in the USA. In accordance with the guidelines of the European Commission, we have made an individual assessment of the degree of data protection provided in the cross-border transfer of data to Google. In our assessment, the Privacy Policy provided by Google contains all necessary contractual clauses so that an adequate degree of protection of this data can be ensured. By using our service, you consent to the transfer of your statistical data to Google Inc. which has its servers and headquarters in the USA. If you do not consent to the transfer of your data you should stop using our service.
HOW LONG DO WE PROCESS YOUR PERSONAL DATA?
We will retain the data for the period of time necessary for the above purposes; no less than the period specified in the archiving regulations or other laws. We will also retain electronic documents containing personal data if:
the data may be relevant to any pending or future legal proceedings,
will be required by law,
we deem that the data may be relevant in the course of establishing, enforcing or defending our rights,
WHAT RIGHTS DO YOU HAVE AGAINST THE PROCESSING OF YOUR PERSONAL DATA?
The processing of your personal data involves respecting your rights regarding the protection of your privacy.
How to exercise your rights: In order to ensure the exercise of your rights, you can contact the Administrator of the service by sending an email to: [email protected]. By contacting the designated person, you can receive a copy of your data, or obtain other information about its processing. Concerned about the security of your personal data, we have applied internal procedures that will easily allow us to fulfill your rights.
If you wish to exercise any of the rights described below contact the Administrator at [email protected]
Right of access to your personal data. Exercising this right allows us to let you know whether we are processing personal data related to you, and if so, you are then entitled to receive a copy of your personal data. In addition, it will also allow you to verify that we are processing your data lawfully.
Right to rectify your personal information. If you notice that your data is incomplete, untrue or outdated you have the opportunity to request the correction of the indicated information. Remember that in fulfilling your request we are obliged to verify the correctness of the new personal data provided to us related to you.
Right to restrict the processing of your personal data. Please note that when you raise an objection to further processing, we must verify that we still have an overriding and legitimate basis to continue processing your personal data. Exercising this right allows you to request restriction of further processing of your personal data in the following cases:
When you question the accuracy of your personal data,
When you find that our processing does not comply with applicable laws,
When you need your data to establish, assert or defend claims.
The right to delete your personal data. We are required to delete your personal information immediately:
When your data is no longer necessary for the purposes for which it was collected or otherwise processed,
When you have exercised your right to object to the processing,
When you have withdrawn the consent on the basis of which we processed your personal data,
When we have processed your data unlawfully or we are obliged to delete your personal data in order to comply with an obligation imposed by applicable law.
Remember that we are not always obliged to delete your data, especially when processing is necessary to fulfill a legal obligation.
Right to object to the processing of your personal data is appropriate when you consider that the processing affects your rights or freedom. You can justify your right to object on the basis of your particular situation from which it follows that the processing of your personal data violates your rights or freedom. In some specific situations, we can demonstrate that we have a legitimate basis for processing your personal data that overrides your rights and freedoms. Mainly in the case of ensuring website security and preventing fraud. In the cases indicated, this right is not combined with the right to erasure.
Right to portability of your personal data. If you wish to receive personally or provide to a third party you designate, your personal data in a common machine-readable format, you may exercise the right to transfer your data.
Right to file a complaint. Remember also that you have the right to file a complaint regarding our processing of your personal data to the supervisory authority, which is the President of the Office for Personal Data Protection (address: President of the Office for Personal Data Protection, 2 Stawki Street, 00-193 Warsaw). Although you have the right to complain, we would be very grateful if, before filing a complaint, you would give us a chance to address your case and concerns about our processing of your personal data. For this reason, we strongly urge you to contact the Data Administrator.
We endeavor to respond to all legally legitimate requests as quickly as possible. If your request is particularly complex or you have submitted several requests, it may take us longer than is standard to recognize them. In this case, we will inform you of the extension of the deadline and provide you with up-to-date information regarding the processing of your request.
HOW SAFE IS MY INFORMATION?
We strive for the highest possible level of security for website users, so we are constantly working to secure and protect your personal information during transmission with specialized encryption protocols and dedicated software.
On an ongoing basis, we organize, maintain and update physical, electronic and procedural data security measures related to the acquisition, storage and disclosure of our users’ personal information. The safeguards implemented give you the highest level of feeling of security for your personal information,
We store all the information about you that we process on properly encrypted and secured servers. The administrator regularly evaluates the degree of security within its network and ensures that it monitors the internal regulations and procedures used to protect your data from all possible negative consequences.
Remember that even the highest security standards implemented, based on the most modern technologies used, do not provide complete security of your personal data when the information is shared via the Internet or publicly accessible networks. Thus, there is a risk that your personal information may be accessed by unauthorized third parties.
THE USE OF COOKIES
What are cookies? They are nothing more than any IT data, especially text files that users store on their terminal devices sent by various websites. Cookies allow you to recognize your device and appropriately display a website tailored to your individual preferences. Cookies usually contain: the name of the website from which they come,
For what purpose do we use cookies? We use Cookies and other technologies (collectively referred to as Cookies) to perform recognition of your browser or device to learn more about your interests and to provide necessary functions. Specifically, we use Cookies for purposes such as:
Preventing fraudulent activity,
Improving security,
Reporting (this will allow us to measure and analyze the performance of our services),
What cookies do we use? We use two main types of cookies on the website: session so-called session cookies and permanent so-called persistent cookies. Session Cookies are temporary files that are stored on your device until you turn off your web browser. Permanent cookies are stored on your device for a specific period of time in the parameters of cookies or until you delete them. The website uses the following types of Cookies:
Necessary – enable the use of services available on the website, e.g. authentication cookies – used for services that require authentication on the website,
Performance – allow you to collect any information about the method of using the website,
Functional – they allow you to remember the configurations you have chosen and personalize your interface, e.g. with regard to the language or region you have chosen, the font size, the look of the website, etc,
Used for security – they are used to detect authentication fraud within the website,
What security rules should he apply? Your device should have an antivirus program with an up-to-date virus definition database, an up-to-date and secure version of your web browser, and a firewall enabled. It is also advisable to enable anti-phishing filters in your browser to check whether a website is authentic and not used for phishing. You should also be careful what attachments you open and what links you click on. Users should only use trusted wireless networks.
Do cookies contain personal data? Although cookies do not contain and do not constitute personal data, some information stored in cookies, such as preferences, may be treated as personal data. Personal data obtained through the use of cookies may be processed, only for the purpose of performing certain functions for the user as described above. Such data is encrypted in a way that prevents unauthorized access.
How do we ensure security? In order to keep the processing of your personal data secure, we use mechanisms for storing and reading Cookies that do not allow any sensitive information to be downloaded from your Device. Transfer of any viruses, Trojan horses and other worms from our servers to your Device is impossible.
Deleting cookies and changing preferences. The website’s authority to store and obtain Cookies is based on your consent. This consent is given when you configure your web browser or when you access the website. You have the ability to configure your settings at any time and in any way you wish, and to specify the conditions for storing Cookies. Standard web browsing software allows cookies to be placed on your terminal device by default. You can block the automatic handling of Cookies at any time yourself in your browser settings. Below are links to the websites of various browsers with detailed instructions on Cookies, including how to delete them:
Google Chrome – https://support.google.com/chrome/answer/95647?hl=en
Mozilla Firefox – https://support.mozilla.org/pl/kb/usuwanie-ciasteczek
Opera – https://help.opera.com/pl/latest/web-preferences/#cookies
Edge – https://support.microsoft.com/pl-pl/help/10607/microsoft-edge-view-delete-browser-history
Safari – https://support.apple.com/pl-pl/guide/safari/sfri11471/mac
Internet Explorer – http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies#ie=ie-11
If you disable all cookies in your browser, neither we nor third parties will transfer cookies to your browser. If you do this, you may need to manually adjust some preferences each time you visit the website, and some features and services may not work.
In order to exercise your right to object, which is granted by the RODO, it is necessary to log out of all devices and delete Cookies from them. The update process may take up to 48 hours.
COMMERCIAL INFORMATION – MARKETING AND NEWSLETTER
We may use your contact data and information about your activities on the portal to promote our goods and services. The data processed and the regulations applied based on your consent are always regulated accordingly. We also provide you with the opportunity to withdraw your consent to the processing of your personal data for marketing purposes and the opportunity to object to the processing of your data for such purposes.
The rationale for marketing activities is primarily your consent and the Administrator’s legitimate interest in promoting services. Remember that your permission to the Administrator for marketing activities is fully voluntary. We will process your data for marketing purposes as long as you do not withdraw your consent to receive commercial information from the Administrator.
The services of innpro.eu may include third-party advertisements and links to their websites. Third-party advertising partners may collect information about you only when you interact with their content, advertisements and services.
PRIVACY POLICY CHANGE
The Privacy Policy may be changed or updated by us, in particular in the event that the need or obligation to make changes arises from a change in the law. Any material changes will be posted on this page, and we will additionally inform you about them through our website.
FINAL STATEMENTS
You will receive additional information about the processing of your personal data, including answers to questions about the entire scope of the Privacy Policy, by contacting the administrator.
This Policy reflects the requirements under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (the “General Data Protection Regulation”) (“GDPR”).
Personal Data Controller
The administrator of your personal data is Robert Błędowski, conducting business activity under the name Robert Błędowski Limited Liability Company based in Rybnik, registered in the Central Registration and Information on Business Activity at the address 44-200 Rybnik, ul. Rudzka 65c and identifying himself with the NIP number 6423040197, REGON 243139422, having an e-mail address: [email protected], tel. 533 234 303 (“Administrator”).
Processing of personal data
Purpose and basis of data processing
The personal data you provide to us, i.e. your name, email address, your data posted on your blog, social media profile or web portal that you make available to us, data provided in your message sent to us, if any, data obtained from you as a result of your use of our Website, i.e. server event logs (data obtained on the basis of the network protocol used, e.g. date and time of your visit, addresses visited, type and version of the Internet browser used, type and operating system of the terminal equipment used and your IP address) are processed, depending on the situation, for the following purposes:
- To establish, shape the content, change, terminate and correctly execute the cooperation for the sale or marketing of products (Article 6(1)(b) of the RODO);
- making a product available to you for the purpose of you conducting a product test as part of your blog, social media activity, or web portal (Article 6(1)(b) of the DPA);
- part of your blog, social media activity, or web portal (Article 6(1)(b) of the DPA);
- collecting product reviews (Art. 6(1)(f) RODO);
- handling requests or queries you may send to us (Article 6(1)(b) of the DPA);
- tracking your activity on social media, as part of information made publicly available (Article 6(1)(f) of the RODO);
- direct marketing, sending newsletters containing commercial information about products and brands and news on the Website, including promotional offers, provided you have given your consent (Article 6(1)(a) of the DPA);
- remarketing by using information about your online behaviour (so-called tracking) and subjecting this information to automated analysis in order to display advertisements tailored to your likely needs and preferences, provided that you have consented to this (Article 6(1)(a) of the RODO) – for more information on this topic, please see the section on marketing cookies later in this Policy;
- offering social networking services, based on our legitimate interest (Article 6(1)(f) RODO) or your consent (Article 6(1)(a) RODO);
- to comply with obligations imposed on us by law, e.g. by the Accounting Act or tax legislation (Article 6(1)(c) of the RODO);
- the fulfilment of our legitimate interests (e.g. the assertion and defence of claims, prevention of fraud or abuse, response to inquiries, complaints, suggestions) (Article 6(1)(f) RODO).
Where our processing of your data is based on your consent (newsletter, direct marketing, remarketing), you have the right to withdraw consent at any time; withdrawal of consent does not affect the lawfulness of the processing we have carried out on the basis of consent before its withdrawal.
Provision of data
You provide us with your personal data voluntarily; however, failure to provide certain personal data (identity or address data) may prevent us from fulfilling the purposes indicated above (e.g., cooperating with you or responding to a message sent by you).
Processing period
We will only process your data for as long as we have a legal basis to do so, which is – whichever is applicable in your case and the latest – until:
- we cease to be under a legal obligation requiring us to process your data or
- we are no longer able to assert claims in connection with a contract entered into between you and us, or
- you withdraw your consent to the processing of your personal data – in the event that the processing of your data is based on the consent you have given us (newsletter, direct marketing, remarketing) or
- your objection to the processing of your personal data is accepted – in the case where the basis of the processing of your data was the legitimate interest of the Administrator.
Recipients of your personal data
We will transfer your data:
- to entities that act on our behalf, i.e. providers of IT services and solutions, marketing agencies, couriers, entities providing accounting, financial, insurance and administrative services, entities conducting customer satisfaction surveys on our behalf;
- Your social media account providers;
- to public authorities, including courts, upon their reasonable request;
- public authorities, including courts, and attorneys, insurers, and advisors, where necessary for our defense against claims or for us to pursue claims;
- to social media, advertising and analytics partners; these partners may combine this information with other data they receive from you or obtain when you use their services.
We will not transfer your personal information to countries outside the European Economic Area.
Your rights
In connection with our processing of your personal data, you have the following rights:
- obtain confirmation from the Administrator as to whether your personal data is being processed;
- request access to your personal data, rectification, erasure or restriction of processing;
- request a transfer of your personal data to another controller;
- object at any moment to the processing of your data, for reasons related to your particular situation – to the processing of your personal data based on Article 6(1)(f) of the RODO (i.e. on the legitimate interests pursued by the Administrator), and also – if your personal data are processed for the purposes of direct marketing – to the extent that the processing is related to such direct marketing
lodge a complaint to the supervisory authority, i.e. the President of the Office for Personal Data Protection, Stawki 2, 00-193 Warsaw, [email protected] (if you think that by processing your personal data we are acting unlawfully).
Data security
When processing your personal data we use organisational and technical measures in line with the relevant provisions of the law, including encrypting the connection with the use of an SSL certificate. Your personal data is stored in a database in which technical and organizational measures have been applied to ensure the protection of the processed data in accordance with the requirements set out by generally applicable laws on the protection of personal data. Access to the database have only people who have the authorization granted by the Administrator.
Final provisions
We may amend this Policy from time to time, among other things, to keep pace with new technologies, industry practices, and legal requirements. We will provide you with reasonable notice of any changes by posting the new content of this document on our website at https://innpro.eu/privacy-policy/.
In matters not regulated, the provisions of the RODO and the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2019.1781), the Act of 18 July 2002 on the provision of electronic services (Journal of Laws 2020.344 i.e.) and executive acts issued on their basis shall apply.
Terms of service and privacy policy
§ 1. GENERAL SERVICE PROVISIONS
1. INNPRO Robert Błędowski Sp. z o.o. registered in the National Court Register at Rudzka 65C, 44-200 Rybnik with KRS no. 0000944160, NIP: 6423234719 by the 10th Commercial Division of the National Court Register of the District Court in Gliwice. It owns the domains serwis.innpro.pl, service.innpro.eu, servis.b2b-innpro.cz, and szerviz.innpro.hu.
2. Maintenance Services within the meaning of these Terms and Conditions are warranty repair services (free services), as well as repairs that do not meet the conditions of warranty repair (paid services) (collectively as Services), provided to consumers and businesses (Customers in the plural, Customer in the singular). The qualification of a Service as warranty or chargeable is made on the basis of the warranty terms and conditions of a given device by the distributor INNPRO Robert Błędowski Sp. z o.o.
3. Information on how data are processed:
- The administrator of the personal data of the Customers of the Online Store, and persons acting on behalf of the Customer, is INNPRO Robert Błędowski sp z.o.o., which is the Seller within the meaning of these Regulations.
- The scope of the Customer's data (person acting on his/her behalf), required to conclude a sales contract or create an account in the Online Store includes: name and surname (company), address: street, house number, premises number, postal code, city, country, telephone number, e-mail address. The customer may also provide a VAT number, additional information. In addition, the Online Store service automatically collects the IP address of the computers of people using the Online Store.
- The personal data of the Customer (the person acting on his/her behalf) is processed by the Seller under the terms and conditions detailed in the Privacy Policy (https://innpro.eu/privacy-policy/), on the basis of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 on the protection of natural persons in relation to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (GDPR).
- With the separate, explicit consent of the Customer (the person acting on his/her behalf), the Seller may process his/her personal data in order to provide him/her with an electronic service by periodically sending information about news and promotions in the Online Store (Newsletter). You can sign up for the Newsletter by checking the appropriate checkbox when creating an account at the Online Store. The Newsletter electronic service is provided free of charge for an indefinite period of time. The Customer has the possibility, at any time and without giving any reason, to resign from the Newsletter by submitting an appropriate request to the Seller, through the contact data indicated in item. 1.1. or by clicking on the unsubscribe link at the bottom of each newsletter. Notification of resignation is tantamount to withdrawal of consent for processing of the Client's personal data for the purpose of providing Newsletter service. Withdrawal of consent does not affect the legality of data processing that took place before the withdrawal.
§ 2. SERVICE REQUEST
The prerequisite for the commencement of the Service is the creation of an account and its activation via serwis.innpro.pl, service.innpro.eu, servis.b2b-innpro.cz or szerviz.innpro.hu, as well as the submission by the customer's client of an appropriate application and then delivering it on its own to the service:
Serwis INNPRO ul. Rudzka 65C 44-200 Rybnik
The Service does not accept Service Requests delivered without prior notification.
a) in order to submit a Service Request, it is necessary to register on the Site and confirm registration by clicking on the activation link sent to the Client's e-mail address provided during the registration process. In the registration form, the necessary data required by the form.
b) the Service Request is made by the Customer by clicking on the link add repair or its equivalent in another language, and then entering the required data in the form goes through the next steps.
The Service Center has the right to reject a Service Request if the description of the problem with the device is not clear enough. In this situation, the Customer has the right to resubmit the Service Request, in which he/she should more precisely specify the problem with the device.
The customer sending the device to the Service is obliged to mark the shipment and the device itself with the visible RMA number previously assigned by the application system. And provide a printed handover protocol.
The customer shall, before sending the device to the Service:
(a) make backups of the information contained on the built-in media of the devices
b) remove external storage media from the devices
c) remove protective elements of the device that are not the original contents of the set
d) remove additional accessories in the form of any kind of covers, overlays, stickers, etc.
e) delete any personal data and remove security passwords from the devices or restore them to default settings.
The customer sending the device to the Service, is obliged to properly protect the device from damage occurring during transport. The Service Center is not responsible for any damage to the device that occurred before the device was received by the Service Center, including damage that occurred during transportation.
Delivery of the device to the Service is necessary for the performance of the Service. Failure to deliver the device to the Service excludes the possibility of processing the Service Request.
The date of delivery of the device to the Service is considered to be the date of change of status awaiting diagnosis.
§ 3. PRINCIPLES OF SERVICE DELIVERY
The duration of the Service is determined by the distributor's internal regulations in the case of warranty claims or the Civil Code in the case of warranty claims.
By submitting a Service Request, the Customer agrees to proceed with the initial diagnosis and possible repair of the device free of charge.
The Service is not responsible for the legality of software installed on the Client's device. The Service is not responsible for the content on the information carriers located on the device entrusted to the Service, and being in the letter of the law prohibited content.
The Service is not responsible for damage to or loss of data contained on information media as well as internal memories. The Customer is obliged to store the data contained on the devices, which are the subject of the provided Service, in a manner that allows their restoration and use, in particular by creating backups.
The Service is not responsible for the loss, loss or damage of additional accessories left by the Customer when issuing (sending) the device for repair, referred to in § 2 item. 5. The Customer accepts that additional accessories in the form of any type of covers, overlays, stickers, etc. may be damaged or lost, already at the stage of diagnostic procedure, and declares that he will not make any claims against the Service for their loss, loss or damage.
If there is a discrepancy between the information contained in the Service Request regarding the contents of the kit provided by the Customer and the actual contents verified by the Service, the Service will inform the Customer of the discrepancy. The condition of the kit as ascertained by the Service will be authoritative for further processing of the Service Request.
A device damaged mechanically, after contact with liquid, with unauthorized repairs or modifications, is treated as a high-risk device, and the Service does not guarantee that it will be possible to repair such a device, and that during the repair process other defects / symptoms will not be revealed or the defects / symptoms reported by the Customer will be aggravated. In situations referred to in the preceding sentence, the Service reserves the right to return the unrepaired device with defects / symptoms other than those reported by the Customer.
Defective parts are not returned to the customer after repair.
All information on the implementation of the service will be communicated to the customer by e-mail.
The Customer may not change the data provided at the Service Request. The Customer is responsible for providing incomplete, illegible or incorrect data.
The Customer is obliged to collect the device after the repair:
a) in person at the headquarters of the Service Center or at an authorized point - only if the Service Request is made in person, upon presentation of the Service Request protocol
b) via courier shipment, which is made on behalf of the Service to the Customer's address provided in the Service Application.
The customer does not have the option of receiving the repair through his own carrier.
In the case of a Service Request made by a wholesale Customer, the return is made to that Customer making the Service Request, it is not possible to ship the device to the end customer.
Communication with the Service is intended only for the first purchaser of the product based on the first sales document from innpro and may contain information of a confidential or proprietary nature. Unauthorized communication to an entity that is not the addressee is prohibited.
If the Customer fails to collect the device or additional accessories, the Service will keep the device or additional accessories for a period of 20 days from the date of informing the authorized person that the product is ready for collection. After the expiration of this period, the Service will be entitled to treat the product in question as abandoned with the intent to dispose of the property, within the meaning of Article 180 of the Civil Code.
Upon receipt of the shipment, the Customer must check its condition, in order to enable the initiation of a possible complaint procedure with the carrier. If the shipment has visible damage, the Customer should refuse to accept the shipment, drawing up an appropriate protocol with the participation of the deliverer and immediately inform the Service by sending a copy of the above protocol.
The Customer is obliged to immediately inform the Service of any irregularities found and provide the Service with a copy of the relevant protocol, otherwise the Service shall be deemed to have no objections to the technical condition of the device and its completeness.
§ 4. OUT OF WARRANTY REPAIRS (paid repairs)
The Service performs out-of-warranty Services on its own or entrusts their performance to other entities with appropriate qualifications, in particular to an authorized service center of the device manufacturer. If an out-of-warranty repair is performed by a third-party service, the Service will charge the Customer for all costs associated with entrusting third-party service, as well as transportation costs, which will be included in the repair cost quote each time.
The cost of transporting the device to the Service and to the Customer shall be borne by the Customer.
As part of out-of-warranty repairs, the Service carries out a diagnosis and appraisal of the repair of the device, which is presented to the Customer by e-mail and through the Service Website. The diagnosis itself is payable in the event that the device proves to be defect-free - then the Customer will be charged PLN 150.00 gross. In the case of repair, the fee for diagnosis is already included in the price of repair.
The Service may refuse to accept a Service Request for an out-of-warranty repair, without giving a reason. The Service shall inform the Customer of the refusal within 14 working days from the submission of the Service Request by the Customer.
Undertaking any repair or diagnostic activities, is subject to the Customer's acceptance of the costs. The Service shall provide the Customer with a full statement of the costs, together with the transfer details and the expected date of completion of the Service via e-mail and information in the customer panel on the Service Site.
The Customer shall give acceptance of the terms and conditions of the Service within 7 calendar days from the date of sending the repair estimate through an e-mail containing an explicit commitment of the Customer to pay. Failure to accept within the indicated period is equivalent to cancellation of the repair and results in cancellation of the Service Request.
At the moment of acceptance of the cost, the Customer enters into an agreement with the Service for the provision of maintenance services, the agreement is concluded in Polish, at the request of the Customer it can also be concluded in English.
The Client shall make payment for the Service in advance, within 7 working days from the conclusion of the agreement referred to in Section 7 above. The Service only accepts payment by bank transfer, to the bank account indicated in the correspondence referred to in Section 5 above. Normally, the Service documents the payment, which it delivers with the device after repair. A VAT invoice is issued at the Customer's request, after the Service receives the necessary invoice data.
In the event that the Customer, having previously entered into a service contract, cancels the out-of-warranty repair during its implementation, which includes non-payment within the timeframe indicated in Section 8 above, the Customer shall reimburse the Service Center for all costs, including the cost of the ordered device, parts, transportation and diagnosis.
The Service shall be entitled, at its sole discretion, to withhold the commencement of repairs until payment is received in accordance with Section 8 above.
The Service reserves the right to change the cost of repair in the event that additional defects are revealed during the repair of the device, when, despite the exercise of due diligence, the need for additional work could not be foreseen. The Service undertakes to notify the Customer of any need for additional repairs, the costs involved and the time of completion. The provisions of items 5-10 above shall apply accordingly.
The Service shall have the right to withhold the release of the Customer's device until the Customer has paid the service fee and other amounts due to the Service in accordance with these Regulations.
§ 6. WITHDRAWAL
A customer who is a consumer and who has entered into a remote service contract through the Service Site may withdraw from the contract within 14 days without stating a reason and without incurring costs, provided that the service was not ordered on the customer's special order of which he was informed, such as the implementation of a paid repair which requires 100% prepayment.
§ 7. COMPLAINTS
The Service has a legal obligation to perform the Services to the Customer without defects.
The Service is liable to the Customer who is a consumer under the warranty, for physical and legal defects of the performed Services to the extent and under the terms of the Civil Code (Articles 556 - 576 in connection with Article 638 § 1 of the Civil Code).
Warranty liability to non-consumer customers is excluded.
§ 8. ELECTRONICALLY PROVIDED SERVICES
These Regulations are the rules and regulations referred to in Article 8 of the Act of July 18, 2002 on the provision of electronic services (i.e. Journal of Laws of 2019, item 123, as amended) (the Act). The Rules and Regulations are made available to the Customers before the conclusion of the contract free of charge. The Customer has the right to download these Regulations and make a printout of them. The Regulations are also made available at the request of the Customer in such a way that enables its content to be obtained, reproduced and recorded by means of the information and communication system used by the Customer.
The Service provides the following services electronically through the Service Site:
a) Account - the Customer uses the service by entering the Site of the service, and then - when establishing an Account - clicking on the Register Now field and completing the registration form and completing the steps described in § 2.2(a) above, and when using a previously established Account - entering the login or e-mail address provided during the registration process, as well as the password, in the login field. The electronic service is provided free of charge for an indefinite period of time. The Customer has the possibility, at any time and without giving any reason, to delete the Account by sending an appropriate request to the Service (e.g. via e-mail to: [email protected] or in writing to the address: 65C Rudzka Street, 44-200 Rybnik).
b) Service Request - the Customer uses the service in the manner described in § 2.2(b) above. The electronic service is provided free of charge and is of a one-time nature - it is terminated upon submission of the Service Request or its cancellation by the Customer.
In order to properly use the services provided by the Website electronically, it is required to install a web browser, such as Google Chrome, Opera or Mozilla Firefox on a device with Internet access.
Each user is obliged to use the services provided by the Website electronically in a manner consistent with the content of these Regulations, respect for the law and observance of good morals.
In particular, it is forbidden to:
a) Providing false, inaccurate or outdated information or additional personal data not serving the forms provided on the Website,
b) dissemination of false or illegal information about the content posted on the Website,
c) Violate in any way the personal rights of the Service, its employees, its affiliates or third parties, as well as the rights of any person, including their intellectual property rights,
d) Providing content of a nature that violates generally applicable laws,
e) Interfering with the operation of the Website of the Service, including changing the code, using or posting malware, unauthorized extensions and other mechanisms that may adversely affect the operation of the Website of the Service or the software or equipment of the Service or other users.
The Website is not responsible for any false, incorrect, incomplete information provided by the user, especially in the case of providing data of third parties without their consent or knowledge. The user using the Website shall be responsible for the consequences resulting from the provision of incorrect, false, incomplete or misleading data.
The Service is not responsible for the consequences of the user's use of the services in a manner contrary to the Terms of Service.
The Website hereby informs that it employs measures to protect the Website from unauthorized actions of third parties. However, despite these measures, the use of the Website and the services provided electronically through it may involve the occurrence of one or more of the risks associated with the use of the Internet, such as:
a) malware (malicious software) - various types of applications or scripts that have a harmful, criminal or malicious effect on a network user's ICT system, such as viruses, worms, Trojans, keyloggers, dialers, etc;
b) spyware - programs that track a user's activities and collect information about the user and send it - usually without the user's knowledge or consent - to the program's author;
c) spam - unsolicited and unsolicited e-mails sent simultaneously to multiple recipients, often containing advertising content;
d) phishing for sensitive personal information (e.g., passwords) by impersonating a trustworthy person or institution (phishing);
e) hacking into a user's ICT system using such hacking tools as exploits and rootkits, among others.
The user, in order to avoid the above-mentioned risks, should stock his computer and other electronic devices he uses when connecting to the Internet with an antivirus program. Such program should be constantly updated.
The Website uses user cookies. You may prevent cookies from being stored on your end device by configuring your web browser accordingly.
§ 9. FINAL PROVISIONS
Diagnosis methods, repair techniques, specialized knowledge, service procedures, know how, processes are the exclusive property of the Service and are protected as its corporate secret. If the Service uses the knowledge or procedures of third parties in the provision of services, the Service is obliged to keep the information in question confidential.
Settlement of any disputes arising between the Service and the Customer, who is a consumer, shall be submitted to the courts of competent jurisdiction according to applicable law.
The consumer is also entitled to use out-of-court means of handling complaints and pursuing claims. Detailed information is available at the following web addresses: http://www.uokik.gov.pl and http://www.rzu.gov.pl., as well as at the websites and offices of consumer ombudsmen, social organizations whose statutory tasks include consumer protection and Provincial Inspectorates of Trade Inspection.
Settlement of any disputes arising between the Service and a customer who is not a consumer shall be submitted to the court having jurisdiction over the seat of the Service.
In matters not covered by these Regulations, the relevant provisions of law shall apply.
Any comments or questions about the operation of the Service can be submitted to [email protected] and [email protected].
These Terms and Conditions do not affect any of the Customer's rights under applicable law. If any provision of the Terms and Conditions is inconsistent with applicable law, that provision will not apply.
The Regulations are effective as of 01.01.2022. The Service may change the Rules and Regulations, informing customers of the changes no less than 14 days in advance.
PRIVACY AND COOKIES USAGE POLICY
Protecting the privacy of visitors to our website is our top priority. Therefore, we make every effort to secure the personal information of visitors to our website. This privacy policy clearly presents and explains the principles and scope of processing of all personal data. It also includes the procedure for the use of cookies. State-of-the-art technical and organizational measures are used to ensure a high level of protection for the processing of personal data.
The privacy policy is addressed to all persons using the website https://service.innpro.eu It is effective as of June 30, 2023.
DEFINITIONS:
Administrator – an entity that independently determines the purposes and methods of processing personal data. The administrator of personal data of persons is INNPRO Robert Błędowski Sp. z o.o., 65c Rudzka Street, 44-200 Rybnik.
Personal data – information about an identified or identifiable natural person,
Website: internet service available at: https://service.innpro.eu
RODO – Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC,
Viewer/User – visitors to our website,
Policy – this privacy policy, effective June 30, 2023.
Cookies – computer data, text files stored on users’ devices (e.g. on a laptop, computer, tablet or phone) sent by websites.
WHO IS THE PERSONAL DATA ADMINISTRATOR AND HOW CAN THEY BE CONTACTED?
The Administrator of the Personal Data of all users of the website, within the meaning of the Regulation of the European Parliament and of the Council (EU) of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free flow of such data and repealing Directive 95/46/EC (RODO) is INNPRO Robert Błędowski Sp. z o.o., which is the administrator of the website available at: https://service.innpro.eu
HOW TO CONTACT THE DATA ADMINISTRATOR?
In all matters concerning the processing of personal data within the framework of the use of the https://service.innpro.eu/ website, you can contact the administrator via e-mail address: [email protected] or by correspondence to the indicated address: INNPRO, Rudzka 65c Street, 44-200 Rybnik
HOW DO WE OBTAIN YOUR PERSONAL DATA AND WHAT TYPE OF YOUR DATA DO WE PROCESS?
We obtained your personal data from you when you entered the site, filled out the contact form, in connection with inquiries you made, or subscribed to the newsletter. In addition, we obtain data from you as part of an account registration form on the site. The administrator processes your following personal data:
a) name/company name, email address, phone number, information contained in the body of the message via our website and via email address for the purpose of filling out a contact form and contacting us,
b) name, email address in order to set up a subscription to our newsletter,
c) company name, TIN, first and last name, address, e-mail, phone number and login for account registration,
d) in connection with the use of cookies: IP address, domain name, browser type, operating system type, and data about the User’s navigation path and the time he/she stayed on certain subpages,
e) data necessary for placing an order and issuing an invoice or bill: name, surname, company name, address, nip, telephone number, e-mail address when placing an order,
FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?
Your Personal Data is processed for purposes:
– Communicating with you. We use your personal information to communicate with you in connection with the services we provide through various channels, such as by email or through a contact form
– Sales and delivery of products, services and full use of https://service.innpro.eu/. We use your personal data to accept and fulfill marketing orders.
– Your data is processed for direct marketing activities, as well as for sending newsletters with information about offers or content that constitute commercial information sent electronically.
– Ensuring security of services. We use your personal information to ensure the security of the services we provide electronically,
– Preventing fraud. We use your personal information to prevent and detect fraud and abuse in order to protect the security of users,
– Complying with legal obligations. We collect and use your data to comply with the law,
– Handling complaints and inquiries. We use your personal information to handle complaints you make or in connection with our site, and to respond to inquiries you direct,
– Recommendations and personalization. We process your personal data to recommend products and services that may be of interest to you.
ON WHAT BASIS DO WE PROCESS YOUR DATA?
1. In accordance with the Regulation of the European Parliament and of the Council (EU) of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC, we process your data:
When the processing is necessary to fulfill a legal obligation (Article 6(1)(c) RODO). The Administrator processes your personal data on the basis of, among other things:
- consumer regulations,
- tax law,
- civil law,
- telecommunications law regulations,
regulations on provision of electronic services
2. When the processing is necessary for the purposes of the legitimate interests pursued by the administrator (Article 6(1)(f) RODO),
3. When the processing is based on your consent (Article 6(1)(a) RODO).
Your consent to the processing of your personal data is voluntary. You have the right to withdraw your consent at any time. The withdrawal of consent also does not affect the compatibility with the processing carried out on the basis of consent before its withdrawal.
DO WE SHARE YOUR PERSONAL DATA?
Your personal information is shared with the administrator’s subsidiaries. They observe an equally high standard of care for the security of your personal information. Sharing is done for specific purposes and in the manner described below:
We share your personal data with public authorities and entities performing public tasks or acting on behalf of public authorities, only to the extent and for the purposes that result from the provisions of generally applicable law,
We share your personal data with entities cooperating with the administrator, who process personal data on the basis of relevant agreements,
We share your personal data with entities performing the administrator’s tasks, among others, a software provider,
We share statistical information about our users with third parties; third parties are not able to identify any specific user based on this information.
DO WE TRANSFER YOUR DATA TO COUNTRIES OUTSIDE THE EEA?
For the most part, the entities that process and collect personal data on our website are from Poland and countries in the European Economic Area (EEA). Outside the EEA, only the cooperating entity for the provision of statistical services of our website, which uses the Google Analytics tool – Google Inc. is based in the USA. In accordance with the guidelines of the European Commission, we have made an individual assessment of the degree of data protection provided in the cross-border transfer of data to Google. In our assessment, the Privacy Policy provided by Google contains all necessary contractual clauses so that an adequate degree of protection of this data can be ensured. By using our service, you consent to the transfer of your statistical data to Google Inc. which has its servers and headquarters in the USA. If you do not consent to the transfer of your data you should stop using our service.
HOW LONG DO WE PROCESS YOUR PERSONAL DATA?
We will retain the data for the period of time necessary for the above purposes; no less than the period specified in the archiving regulations or other laws. We will also retain electronic documents containing personal data if:
the data may be relevant to any pending or future legal proceedings,
will be required by law,
we deem that the data may be relevant in the course of establishing, enforcing or defending our rights,
WHAT RIGHTS DO YOU HAVE AGAINST THE PROCESSING OF YOUR PERSONAL DATA?
The processing of your personal data involves respecting your rights regarding the protection of your privacy.
How to exercise your rights: In order to ensure the exercise of your rights, you can contact the Administrator of the service by sending an email to: [email protected]. By contacting the designated person, you can receive a copy of your data, or obtain other information about its processing. Concerned about the security of your personal data, we have applied internal procedures that will easily allow us to fulfill your rights.
If you wish to exercise any of the rights described below contact the Administrator at [email protected]
Right of access to your personal data. Exercising this right allows us to let you know whether we are processing personal data related to you, and if so, you are then entitled to receive a copy of your personal data. In addition, it will also allow you to verify that we are processing your data lawfully.
Right to rectify your personal information. If you notice that your data is incomplete, untrue or outdated you have the opportunity to request the correction of the indicated information. Remember that in fulfilling your request we are obliged to verify the correctness of the new personal data provided to us related to you.
Right to restrict the processing of your personal data. Please note that when you raise an objection to further processing, we must verify that we still have an overriding and legitimate basis to continue processing your personal data. Exercising this right allows you to request restriction of further processing of your personal data in the following cases:
When you question the accuracy of your personal data,
When you find that our processing does not comply with applicable laws,
When you need your data to establish, assert or defend claims.
The right to delete your personal data. We are required to delete your personal information immediately:
When your data is no longer necessary for the purposes for which it was collected or otherwise processed,
When you have exercised your right to object to the processing,
When you have withdrawn the consent on the basis of which we processed your personal data,
When we have processed your data unlawfully or we are obliged to delete your personal data in order to comply with an obligation imposed by applicable law.
Remember that we are not always obliged to delete your data, especially when processing is necessary to fulfill a legal obligation.
Right to object to the processing of your personal data is appropriate when you consider that the processing affects your rights or freedom. You can justify your right to object on the basis of your particular situation from which it follows that the processing of your personal data violates your rights or freedom. In some specific situations, we can demonstrate that we have a legitimate basis for processing your personal data that overrides your rights and freedoms. Mainly in the case of ensuring website security and preventing fraud. In the cases indicated, this right is not combined with the right to erasure.
Right to portability of your personal data. If you wish to receive personally or provide to a third party you designate, your personal data in a common machine-readable format, you may exercise the right to transfer your data.
Right to file a complaint. Remember also that you have the right to file a complaint regarding our processing of your personal data to the supervisory authority, which is the President of the Office for Personal Data Protection (address: President of the Office for Personal Data Protection, 2 Stawki Street, 00-193 Warsaw). Although you have the right to complain, we would be very grateful if, before filing a complaint, you would give us a chance to address your case and concerns about our processing of your personal data. For this reason, we strongly urge you to contact the Data Administrator.
We endeavor to respond to all legally legitimate requests as quickly as possible. If your request is particularly complex or you have submitted several requests, it may take us longer than is standard to recognize them. In this case, we will inform you of the extension of the deadline and provide you with up-to-date information regarding the processing of your request.
HOW SAFE IS MY INFORMATION?
We strive for the highest possible level of security for website users, so we are constantly working to secure and protect your personal information during transmission with specialized encryption protocols and dedicated software.
On an ongoing basis, we organize, maintain and update physical, electronic and procedural data security measures related to the acquisition, storage and disclosure of our users’ personal information. The safeguards implemented give you the highest level of feeling of security for your personal information,
We store all the information about you that we process on properly encrypted and secured servers. The administrator regularly evaluates the degree of security within its network and ensures that it monitors the internal regulations and procedures used to protect your data from all possible negative consequences.
Remember that even the highest security standards implemented, based on the most modern technologies used, do not provide complete security of your personal data when the information is shared via the Internet or publicly accessible networks. Thus, there is a risk that your personal information may be accessed by unauthorized third parties.
THE USE OF COOKIES
What are cookies? They are nothing more than any IT data, especially text files that users store on their terminal devices sent by various websites. Cookies allow you to recognize your device and appropriately display a website tailored to your individual preferences. Cookies usually contain: the name of the website from which they come,
For what purpose do we use cookies? We use Cookies and other technologies (collectively referred to as Cookies) to perform recognition of your browser or device to learn more about your interests and to provide necessary functions. Specifically, we use Cookies for purposes such as:
Preventing fraudulent activity,
Improving security,
Reporting (this will allow us to measure and analyze the performance of our services),
What cookies do we use? We use two main types of cookies on the website: session so-called session cookies and permanent so-called persistent cookies. Session Cookies are temporary files that are stored on your device until you turn off your web browser. Permanent cookies are stored on your device for a specific period of time in the parameters of cookies or until you delete them. The website uses the following types of Cookies:
Necessary – enable the use of services available on the website, e.g. authentication cookies – used for services that require authentication on the website,
Performance – allow you to collect any information about the method of using the website,
Functional – they allow you to remember the configurations you have chosen and personalize your interface, e.g. with regard to the language or region you have chosen, the font size, the look of the website, etc,
Used for security – they are used to detect authentication fraud within the website,
What security rules should he apply? Your device should have an antivirus program with an up-to-date virus definition database, an up-to-date and secure version of your web browser, and a firewall enabled. It is also advisable to enable anti-phishing filters in your browser to check whether a website is authentic and not used for phishing. You should also be careful what attachments you open and what links you click on. Users should only use trusted wireless networks.
Do cookies contain personal data? Although cookies do not contain and do not constitute personal data, some information stored in cookies, such as preferences, may be treated as personal data. Personal data obtained through the use of cookies may be processed, only for the purpose of performing certain functions for the user as described above. Such data is encrypted in a way that prevents unauthorized access.
How do we ensure security? In order to keep the processing of your personal data secure, we use mechanisms for storing and reading Cookies that do not allow any sensitive information to be downloaded from your Device. Transfer of any viruses, Trojan horses and other worms from our servers to your Device is impossible.
Deleting cookies and changing preferences. The website’s authority to store and obtain Cookies is based on your consent. This consent is given when you configure your web browser or when you access the website. You have the ability to configure your settings at any time and in any way you wish, and to specify the conditions for storing Cookies. Standard web browsing software allows cookies to be placed on your terminal device by default. You can block the automatic handling of Cookies at any time yourself in your browser settings. Below are links to the websites of various browsers with detailed instructions on Cookies, including how to delete them:
Google Chrome – https://support.google.com/chrome/answer/95647?hl=en
Mozilla Firefox – https://support.mozilla.org/pl/kb/usuwanie-ciasteczek
Opera – https://help.opera.com/pl/latest/web-preferences/#cookies
Edge – https://support.microsoft.com/pl-pl/help/10607/microsoft-edge-view-delete-browser-history
Safari – https://support.apple.com/pl-pl/guide/safari/sfri11471/mac
Internet Explorer – http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies#ie=ie-11
If you disable all cookies in your browser, neither we nor third parties will transfer cookies to your browser. If you do this, you may need to manually adjust some preferences each time you visit the website, and some features and services may not work.
In order to exercise your right to object, which is granted by the RODO, it is necessary to log out of all devices and delete Cookies from them. The update process may take up to 48 hours.
COMMERCIAL INFORMATION – MARKETING AND NEWSLETTER
We may use your contact data and information about your activities on the portal to promote our goods and services. The data processed and the regulations applied based on your consent are always regulated accordingly. We also provide you with the opportunity to withdraw your consent to the processing of your personal data for marketing purposes and the opportunity to object to the processing of your data for such purposes.
The rationale for marketing activities is primarily your consent and the Administrator’s legitimate interest in promoting services. Remember that your permission to the Administrator for marketing activities is fully voluntary. We will process your data for marketing purposes as long as you do not withdraw your consent to receive commercial information from the Administrator.
The services of innpro.eu may include third-party advertisements and links to their websites. Third-party advertising partners may collect information about you only when you interact with their content, advertisements and services.
PRIVACY POLICY CHANGE
The Privacy Policy may be changed or updated by us, in particular in the event that the need or obligation to make changes arises from a change in the law. Any material changes will be posted on this page, and we will additionally inform you about them through our website.
FINAL STATEMENTS
You will receive additional information about the processing of your personal data, including answers to questions about the entire scope of the Privacy Policy, by contacting the administrator.
This Policy reflects the requirements under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (the “General Data Protection Regulation”) (“GDPR”).
Personal Data Controller
The administrator of your personal data is Robert Błędowski, conducting business activity under the name Robert Błędowski Limited Liability Company based in Rybnik, registered in the Central Registration and Information on Business Activity at the address 44-200 Rybnik, ul. Rudzka 65c and identifying himself with the NIP number 6423040197, REGON 243139422, having an e-mail address: [email protected], tel. 533 234 303 (“Administrator”).
Processing of personal data
Purpose and basis of data processing
The personal data you provide to us, i.e. your name, email address, your data posted on your blog, social media profile or web portal that you make available to us, data provided in your message sent to us, if any, data obtained from you as a result of your use of our Website, i.e. server event logs (data obtained on the basis of the network protocol used, e.g. date and time of your visit, addresses visited, type and version of the Internet browser used, type and operating system of the terminal equipment used and your IP address) are processed, depending on the situation, for the following purposes:
- To establish, shape the content, change, terminate and correctly execute the cooperation for the sale or marketing of products (Article 6(1)(b) of the RODO);
- making a product available to you for the purpose of you conducting a product test as part of your blog, social media activity, or web portal (Article 6(1)(b) of the DPA);
- part of your blog, social media activity, or web portal (Article 6(1)(b) of the DPA);
- collecting product reviews (Art. 6(1)(f) RODO);
- handling requests or queries you may send to us (Article 6(1)(b) of the DPA);
- tracking your activity on social media, as part of information made publicly available (Article 6(1)(f) of the RODO);
- direct marketing, sending newsletters containing commercial information about products and brands and news on the Website, including promotional offers, provided you have given your consent (Article 6(1)(a) of the DPA);
- remarketing by using information about your online behaviour (so-called tracking) and subjecting this information to automated analysis in order to display advertisements tailored to your likely needs and preferences, provided that you have consented to this (Article 6(1)(a) of the RODO) – for more information on this topic, please see the section on marketing cookies later in this Policy;
- offering social networking services, based on our legitimate interest (Article 6(1)(f) RODO) or your consent (Article 6(1)(a) RODO);
- to comply with obligations imposed on us by law, e.g. by the Accounting Act or tax legislation (Article 6(1)(c) of the RODO);
- the fulfilment of our legitimate interests (e.g. the assertion and defence of claims, prevention of fraud or abuse, response to inquiries, complaints, suggestions) (Article 6(1)(f) RODO).
Where our processing of your data is based on your consent (newsletter, direct marketing, remarketing), you have the right to withdraw consent at any time; withdrawal of consent does not affect the lawfulness of the processing we have carried out on the basis of consent before its withdrawal.
Provision of data
You provide us with your personal data voluntarily; however, failure to provide certain personal data (identity or address data) may prevent us from fulfilling the purposes indicated above (e.g., cooperating with you or responding to a message sent by you).
Processing period
We will only process your data for as long as we have a legal basis to do so, which is – whichever is applicable in your case and the latest – until:
- we cease to be under a legal obligation requiring us to process your data or
- we are no longer able to assert claims in connection with a contract entered into between you and us, or
- you withdraw your consent to the processing of your personal data – in the event that the processing of your data is based on the consent you have given us (newsletter, direct marketing, remarketing) or
- your objection to the processing of your personal data is accepted – in the case where the basis of the processing of your data was the legitimate interest of the Administrator.
Recipients of your personal data
We will transfer your data:
- to entities that act on our behalf, i.e. providers of IT services and solutions, marketing agencies, couriers, entities providing accounting, financial, insurance and administrative services, entities conducting customer satisfaction surveys on our behalf;
- Your social media account providers;
- to public authorities, including courts, upon their reasonable request;
- public authorities, including courts, and attorneys, insurers, and advisors, where necessary for our defense against claims or for us to pursue claims;
- to social media, advertising and analytics partners; these partners may combine this information with other data they receive from you or obtain when you use their services.
We will not transfer your personal information to countries outside the European Economic Area.
Your rights
In connection with our processing of your personal data, you have the following rights:
- obtain confirmation from the Administrator as to whether your personal data is being processed;
- request access to your personal data, rectification, erasure or restriction of processing;
- request a transfer of your personal data to another controller;
- object at any moment to the processing of your data, for reasons related to your particular situation – to the processing of your personal data based on Article 6(1)(f) of the RODO (i.e. on the legitimate interests pursued by the Administrator), and also – if your personal data are processed for the purposes of direct marketing – to the extent that the processing is related to such direct marketing
lodge a complaint to the supervisory authority, i.e. the President of the Office for Personal Data Protection, Stawki 2, 00-193 Warsaw, [email protected] (if you think that by processing your personal data we are acting unlawfully).
Data security
When processing your personal data we use organisational and technical measures in line with the relevant provisions of the law, including encrypting the connection with the use of an SSL certificate. Your personal data is stored in a database in which technical and organizational measures have been applied to ensure the protection of the processed data in accordance with the requirements set out by generally applicable laws on the protection of personal data. Access to the database have only people who have the authorization granted by the Administrator.
Final provisions
We may amend this Policy from time to time, among other things, to keep pace with new technologies, industry practices, and legal requirements. We will provide you with reasonable notice of any changes by posting the new content of this document on our website at https://innpro.eu/privacy-policy/.
In matters not regulated, the provisions of the RODO and the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2019.1781), the Act of 18 July 2002 on the provision of electronic services (Journal of Laws 2020.344 i.e.) and executive acts issued on their basis shall apply.
1. INNPRO Robert Błędowski Sp. z o.o. registered in the National Court Register at Rudzka 65C, 44-200 Rybnik with KRS no. 0000944160, NIP: 6423234719 by the 10th Commercial Division of the National Court Register of the District Court in Gliwice. It owns the domains serwis.innpro.pl, service.innpro.eu, servis.b2b-innpro.cz, and szerviz.innpro.hu.
2. Maintenance Services within the meaning of these Terms and Conditions are warranty repair services (free services), as well as repairs that do not meet the conditions of warranty repair (paid services) (collectively as Services), provided to consumers and businesses (Customers in the plural, Customer in the singular). The qualification of a Service as warranty or chargeable is made on the basis of the warranty terms and conditions of a given device by the distributor INNPRO Robert Błędowski Sp. z o.o.
3. Information on how data are processed:
- The administrator of the personal data of the Customers of the Online Store, and persons acting on behalf of the Customer, is INNPRO Robert Błędowski sp z.o.o., which is the Seller within the meaning of these Regulations.
- The scope of the Customer's data (person acting on his/her behalf), required to conclude a sales contract or create an account in the Online Store includes: name and surname (company), address: street, house number, premises number, postal code, city, country, telephone number, e-mail address. The customer may also provide a VAT number, additional information. In addition, the Online Store service automatically collects the IP address of the computers of people using the Online Store.
- The personal data of the Customer (the person acting on his/her behalf) is processed by the Seller under the terms and conditions detailed in the Privacy Policy (https://innpro.eu/privacy-policy/), on the basis of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 on the protection of natural persons in relation to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (GDPR).
- With the separate, explicit consent of the Customer (the person acting on his/her behalf), the Seller may process his/her personal data in order to provide him/her with an electronic service by periodically sending information about news and promotions in the Online Store (Newsletter). You can sign up for the Newsletter by checking the appropriate checkbox when creating an account at the Online Store. The Newsletter electronic service is provided free of charge for an indefinite period of time. The Customer has the possibility, at any time and without giving any reason, to resign from the Newsletter by submitting an appropriate request to the Seller, through the contact data indicated in item. 1.1. or by clicking on the unsubscribe link at the bottom of each newsletter. Notification of resignation is tantamount to withdrawal of consent for processing of the Client's personal data for the purpose of providing Newsletter service. Withdrawal of consent does not affect the legality of data processing that took place before the withdrawal.
§ 2. SERVICE REQUEST
The prerequisite for the commencement of the Service is the creation of an account and its activation via serwis.innpro.pl, service.innpro.eu, servis.b2b-innpro.cz or szerviz.innpro.hu, as well as the submission by the customer's client of an appropriate application and then delivering it on its own to the service:
Serwis INNPRO ul. Rudzka 65C 44-200 Rybnik
The Service does not accept Service Requests delivered without prior notification.
a) in order to submit a Service Request, it is necessary to register on the Site and confirm registration by clicking on the activation link sent to the Client's e-mail address provided during the registration process. In the registration form, the necessary data required by the form.
b) the Service Request is made by the Customer by clicking on the link add repair or its equivalent in another language, and then entering the required data in the form goes through the next steps.
The Service Center has the right to reject a Service Request if the description of the problem with the device is not clear enough. In this situation, the Customer has the right to resubmit the Service Request, in which he/she should more precisely specify the problem with the device.
The customer sending the device to the Service is obliged to mark the shipment and the device itself with the visible RMA number previously assigned by the application system. And provide a printed handover protocol.
The customer shall, before sending the device to the Service:
(a) make backups of the information contained on the built-in media of the devices
b) remove external storage media from the devices
c) remove protective elements of the device that are not the original contents of the set
d) remove additional accessories in the form of any kind of covers, overlays, stickers, etc.
e) delete any personal data and remove security passwords from the devices or restore them to default settings.
The customer sending the device to the Service, is obliged to properly protect the device from damage occurring during transport. The Service Center is not responsible for any damage to the device that occurred before the device was received by the Service Center, including damage that occurred during transportation.
Delivery of the device to the Service is necessary for the performance of the Service. Failure to deliver the device to the Service excludes the possibility of processing the Service Request.
The date of delivery of the device to the Service is considered to be the date of change of status awaiting diagnosis.
§ 3. PRINCIPLES OF SERVICE DELIVERY
The duration of the Service is determined by the distributor's internal regulations in the case of warranty claims or the Civil Code in the case of warranty claims.
By submitting a Service Request, the Customer agrees to proceed with the initial diagnosis and possible repair of the device free of charge.
The Service is not responsible for the legality of software installed on the Client's device. The Service is not responsible for the content on the information carriers located on the device entrusted to the Service, and being in the letter of the law prohibited content.
The Service is not responsible for damage to or loss of data contained on information media as well as internal memories. The Customer is obliged to store the data contained on the devices, which are the subject of the provided Service, in a manner that allows their restoration and use, in particular by creating backups.
The Service is not responsible for the loss, loss or damage of additional accessories left by the Customer when issuing (sending) the device for repair, referred to in § 2 item. 5. The Customer accepts that additional accessories in the form of any type of covers, overlays, stickers, etc. may be damaged or lost, already at the stage of diagnostic procedure, and declares that he will not make any claims against the Service for their loss, loss or damage.
If there is a discrepancy between the information contained in the Service Request regarding the contents of the kit provided by the Customer and the actual contents verified by the Service, the Service will inform the Customer of the discrepancy. The condition of the kit as ascertained by the Service will be authoritative for further processing of the Service Request.
A device damaged mechanically, after contact with liquid, with unauthorized repairs or modifications, is treated as a high-risk device, and the Service does not guarantee that it will be possible to repair such a device, and that during the repair process other defects / symptoms will not be revealed or the defects / symptoms reported by the Customer will be aggravated. In situations referred to in the preceding sentence, the Service reserves the right to return the unrepaired device with defects / symptoms other than those reported by the Customer.
Defective parts are not returned to the customer after repair.
All information on the implementation of the service will be communicated to the customer by e-mail.
The Customer may not change the data provided at the Service Request. The Customer is responsible for providing incomplete, illegible or incorrect data.
The Customer is obliged to collect the device after the repair:
a) in person at the headquarters of the Service Center or at an authorized point - only if the Service Request is made in person, upon presentation of the Service Request protocol
b) via courier shipment, which is made on behalf of the Service to the Customer's address provided in the Service Application.
The customer does not have the option of receiving the repair through his own carrier.
In the case of a Service Request made by a wholesale Customer, the return is made to that Customer making the Service Request, it is not possible to ship the device to the end customer.
Communication with the Service is intended only for the first purchaser of the product based on the first sales document from innpro and may contain information of a confidential or proprietary nature. Unauthorized communication to an entity that is not the addressee is prohibited.
If the Customer fails to collect the device or additional accessories, the Service will keep the device or additional accessories for a period of 20 days from the date of informing the authorized person that the product is ready for collection. After the expiration of this period, the Service will be entitled to treat the product in question as abandoned with the intent to dispose of the property, within the meaning of Article 180 of the Civil Code.
Upon receipt of the shipment, the Customer must check its condition, in order to enable the initiation of a possible complaint procedure with the carrier. If the shipment has visible damage, the Customer should refuse to accept the shipment, drawing up an appropriate protocol with the participation of the deliverer and immediately inform the Service by sending a copy of the above protocol.
The Customer is obliged to immediately inform the Service of any irregularities found and provide the Service with a copy of the relevant protocol, otherwise the Service shall be deemed to have no objections to the technical condition of the device and its completeness.
§ 4. OUT OF WARRANTY REPAIRS (paid repairs)
The Service performs out-of-warranty Services on its own or entrusts their performance to other entities with appropriate qualifications, in particular to an authorized service center of the device manufacturer. If an out-of-warranty repair is performed by a third-party service, the Service will charge the Customer for all costs associated with entrusting third-party service, as well as transportation costs, which will be included in the repair cost quote each time.
The cost of transporting the device to the Service and to the Customer shall be borne by the Customer.
As part of out-of-warranty repairs, the Service carries out a diagnosis and appraisal of the repair of the device, which is presented to the Customer by e-mail and through the Service Website. The diagnosis itself is payable in the event that the device proves to be defect-free - then the Customer will be charged PLN 150.00 gross. In the case of repair, the fee for diagnosis is already included in the price of repair.
The Service may refuse to accept a Service Request for an out-of-warranty repair, without giving a reason. The Service shall inform the Customer of the refusal within 14 working days from the submission of the Service Request by the Customer.
Undertaking any repair or diagnostic activities, is subject to the Customer's acceptance of the costs. The Service shall provide the Customer with a full statement of the costs, together with the transfer details and the expected date of completion of the Service via e-mail and information in the customer panel on the Service Site.
The Customer shall give acceptance of the terms and conditions of the Service within 7 calendar days from the date of sending the repair estimate through an e-mail containing an explicit commitment of the Customer to pay. Failure to accept within the indicated period is equivalent to cancellation of the repair and results in cancellation of the Service Request.
At the moment of acceptance of the cost, the Customer enters into an agreement with the Service for the provision of maintenance services, the agreement is concluded in Polish, at the request of the Customer it can also be concluded in English.
The Client shall make payment for the Service in advance, within 7 working days from the conclusion of the agreement referred to in Section 7 above. The Service only accepts payment by bank transfer, to the bank account indicated in the correspondence referred to in Section 5 above. Normally, the Service documents the payment, which it delivers with the device after repair. A VAT invoice is issued at the Customer's request, after the Service receives the necessary invoice data.
In the event that the Customer, having previously entered into a service contract, cancels the out-of-warranty repair during its implementation, which includes non-payment within the timeframe indicated in Section 8 above, the Customer shall reimburse the Service Center for all costs, including the cost of the ordered device, parts, transportation and diagnosis.
The Service shall be entitled, at its sole discretion, to withhold the commencement of repairs until payment is received in accordance with Section 8 above.
The Service reserves the right to change the cost of repair in the event that additional defects are revealed during the repair of the device, when, despite the exercise of due diligence, the need for additional work could not be foreseen. The Service undertakes to notify the Customer of any need for additional repairs, the costs involved and the time of completion. The provisions of items 5-10 above shall apply accordingly.
The Service shall have the right to withhold the release of the Customer's device until the Customer has paid the service fee and other amounts due to the Service in accordance with these Regulations.
§ 6. WITHDRAWAL
A customer who is a consumer and who has entered into a remote service contract through the Service Site may withdraw from the contract within 14 days without stating a reason and without incurring costs, provided that the service was not ordered on the customer's special order of which he was informed, such as the implementation of a paid repair which requires 100% prepayment.
§ 7. COMPLAINTS
The Service has a legal obligation to perform the Services to the Customer without defects.
The Service is liable to the Customer who is a consumer under the warranty, for physical and legal defects of the performed Services to the extent and under the terms of the Civil Code (Articles 556 - 576 in connection with Article 638 § 1 of the Civil Code).
Warranty liability to non-consumer customers is excluded.
§ 8. ELECTRONICALLY PROVIDED SERVICES
These Regulations are the rules and regulations referred to in Article 8 of the Act of July 18, 2002 on the provision of electronic services (i.e. Journal of Laws of 2019, item 123, as amended) (the Act). The Rules and Regulations are made available to the Customers before the conclusion of the contract free of charge. The Customer has the right to download these Regulations and make a printout of them. The Regulations are also made available at the request of the Customer in such a way that enables its content to be obtained, reproduced and recorded by means of the information and communication system used by the Customer.
The Service provides the following services electronically through the Service Site:
a) Account - the Customer uses the service by entering the Site of the service, and then - when establishing an Account - clicking on the Register Now field and completing the registration form and completing the steps described in § 2.2(a) above, and when using a previously established Account - entering the login or e-mail address provided during the registration process, as well as the password, in the login field. The electronic service is provided free of charge for an indefinite period of time. The Customer has the possibility, at any time and without giving any reason, to delete the Account by sending an appropriate request to the Service (e.g. via e-mail to: [email protected] or in writing to the address: 65C Rudzka Street, 44-200 Rybnik).
b) Service Request - the Customer uses the service in the manner described in § 2.2(b) above. The electronic service is provided free of charge and is of a one-time nature - it is terminated upon submission of the Service Request or its cancellation by the Customer.
In order to properly use the services provided by the Website electronically, it is required to install a web browser, such as Google Chrome, Opera or Mozilla Firefox on a device with Internet access.
Each user is obliged to use the services provided by the Website electronically in a manner consistent with the content of these Regulations, respect for the law and observance of good morals.
In particular, it is forbidden to:
a) Providing false, inaccurate or outdated information or additional personal data not serving the forms provided on the Website,
b) dissemination of false or illegal information about the content posted on the Website,
c) Violate in any way the personal rights of the Service, its employees, its affiliates or third parties, as well as the rights of any person, including their intellectual property rights,
d) Providing content of a nature that violates generally applicable laws,
e) Interfering with the operation of the Website of the Service, including changing the code, using or posting malware, unauthorized extensions and other mechanisms that may adversely affect the operation of the Website of the Service or the software or equipment of the Service or other users.
The Website is not responsible for any false, incorrect, incomplete information provided by the user, especially in the case of providing data of third parties without their consent or knowledge. The user using the Website shall be responsible for the consequences resulting from the provision of incorrect, false, incomplete or misleading data.
The Service is not responsible for the consequences of the user's use of the services in a manner contrary to the Terms of Service.
The Website hereby informs that it employs measures to protect the Website from unauthorized actions of third parties. However, despite these measures, the use of the Website and the services provided electronically through it may involve the occurrence of one or more of the risks associated with the use of the Internet, such as:
a) malware (malicious software) - various types of applications or scripts that have a harmful, criminal or malicious effect on a network user's ICT system, such as viruses, worms, Trojans, keyloggers, dialers, etc;
b) spyware - programs that track a user's activities and collect information about the user and send it - usually without the user's knowledge or consent - to the program's author;
c) spam - unsolicited and unsolicited e-mails sent simultaneously to multiple recipients, often containing advertising content;
d) phishing for sensitive personal information (e.g., passwords) by impersonating a trustworthy person or institution (phishing);
e) hacking into a user's ICT system using such hacking tools as exploits and rootkits, among others.
The user, in order to avoid the above-mentioned risks, should stock his computer and other electronic devices he uses when connecting to the Internet with an antivirus program. Such program should be constantly updated.
The Website uses user cookies. You may prevent cookies from being stored on your end device by configuring your web browser accordingly.
§ 9. FINAL PROVISIONS
Diagnosis methods, repair techniques, specialized knowledge, service procedures, know how, processes are the exclusive property of the Service and are protected as its corporate secret. If the Service uses the knowledge or procedures of third parties in the provision of services, the Service is obliged to keep the information in question confidential.
Settlement of any disputes arising between the Service and the Customer, who is a consumer, shall be submitted to the courts of competent jurisdiction according to applicable law.
The consumer is also entitled to use out-of-court means of handling complaints and pursuing claims. Detailed information is available at the following web addresses: http://www.uokik.gov.pl and http://www.rzu.gov.pl., as well as at the websites and offices of consumer ombudsmen, social organizations whose statutory tasks include consumer protection and Provincial Inspectorates of Trade Inspection.
Settlement of any disputes arising between the Service and a customer who is not a consumer shall be submitted to the court having jurisdiction over the seat of the Service.
In matters not covered by these Regulations, the relevant provisions of law shall apply.
Any comments or questions about the operation of the Service can be submitted to [email protected] and [email protected].
These Terms and Conditions do not affect any of the Customer's rights under applicable law. If any provision of the Terms and Conditions is inconsistent with applicable law, that provision will not apply.
The Regulations are effective as of 01.01.2022. The Service may change the Rules and Regulations, informing customers of the changes no less than 14 days in advance.
PRIVACY AND COOKIES USAGE POLICY
Protecting the privacy of visitors to our website is our top priority. Therefore, we make every effort to secure the personal information of visitors to our website. This privacy policy clearly presents and explains the principles and scope of processing of all personal data. It also includes the procedure for the use of cookies. State-of-the-art technical and organizational measures are used to ensure a high level of protection for the processing of personal data.
The privacy policy is addressed to all persons using the website https://service.innpro.eu It is effective as of June 30, 2023.
DEFINITIONS:
Administrator – an entity that independently determines the purposes and methods of processing personal data. The administrator of personal data of persons is INNPRO Robert Błędowski Sp. z o.o., 65c Rudzka Street, 44-200 Rybnik.
Personal data – information about an identified or identifiable natural person,
Website: internet service available at: https://service.innpro.eu
RODO – Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC,
Viewer/User – visitors to our website,
Policy – this privacy policy, effective June 30, 2023.
Cookies – computer data, text files stored on users’ devices (e.g. on a laptop, computer, tablet or phone) sent by websites.
WHO IS THE PERSONAL DATA ADMINISTRATOR AND HOW CAN THEY BE CONTACTED?
The Administrator of the Personal Data of all users of the website, within the meaning of the Regulation of the European Parliament and of the Council (EU) of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free flow of such data and repealing Directive 95/46/EC (RODO) is INNPRO Robert Błędowski Sp. z o.o., which is the administrator of the website available at: https://service.innpro.eu
HOW TO CONTACT THE DATA ADMINISTRATOR?
In all matters concerning the processing of personal data within the framework of the use of the https://service.innpro.eu/ website, you can contact the administrator via e-mail address: [email protected] or by correspondence to the indicated address: INNPRO, Rudzka 65c Street, 44-200 Rybnik
HOW DO WE OBTAIN YOUR PERSONAL DATA AND WHAT TYPE OF YOUR DATA DO WE PROCESS?
We obtained your personal data from you when you entered the site, filled out the contact form, in connection with inquiries you made, or subscribed to the newsletter. In addition, we obtain data from you as part of an account registration form on the site. The administrator processes your following personal data:
a) name/company name, email address, phone number, information contained in the body of the message via our website and via email address for the purpose of filling out a contact form and contacting us,
b) name, email address in order to set up a subscription to our newsletter,
c) company name, TIN, first and last name, address, e-mail, phone number and login for account registration,
d) in connection with the use of cookies: IP address, domain name, browser type, operating system type, and data about the User’s navigation path and the time he/she stayed on certain subpages,
e) data necessary for placing an order and issuing an invoice or bill: name, surname, company name, address, nip, telephone number, e-mail address when placing an order,
FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?
Your Personal Data is processed for purposes:
– Communicating with you. We use your personal information to communicate with you in connection with the services we provide through various channels, such as by email or through a contact form
– Sales and delivery of products, services and full use of https://service.innpro.eu/. We use your personal data to accept and fulfill marketing orders.
– Your data is processed for direct marketing activities, as well as for sending newsletters with information about offers or content that constitute commercial information sent electronically.
– Ensuring security of services. We use your personal information to ensure the security of the services we provide electronically,
– Preventing fraud. We use your personal information to prevent and detect fraud and abuse in order to protect the security of users,
– Complying with legal obligations. We collect and use your data to comply with the law,
– Handling complaints and inquiries. We use your personal information to handle complaints you make or in connection with our site, and to respond to inquiries you direct,
– Recommendations and personalization. We process your personal data to recommend products and services that may be of interest to you.
ON WHAT BASIS DO WE PROCESS YOUR DATA?
1. In accordance with the Regulation of the European Parliament and of the Council (EU) of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC, we process your data:
When the processing is necessary to fulfill a legal obligation (Article 6(1)(c) RODO). The Administrator processes your personal data on the basis of, among other things:
- consumer regulations,
- tax law,
- civil law,
- telecommunications law regulations,
regulations on provision of electronic services
2. When the processing is necessary for the purposes of the legitimate interests pursued by the administrator (Article 6(1)(f) RODO),
3. When the processing is based on your consent (Article 6(1)(a) RODO).
Your consent to the processing of your personal data is voluntary. You have the right to withdraw your consent at any time. The withdrawal of consent also does not affect the compatibility with the processing carried out on the basis of consent before its withdrawal.
DO WE SHARE YOUR PERSONAL DATA?
Your personal information is shared with the administrator’s subsidiaries. They observe an equally high standard of care for the security of your personal information. Sharing is done for specific purposes and in the manner described below:
We share your personal data with public authorities and entities performing public tasks or acting on behalf of public authorities, only to the extent and for the purposes that result from the provisions of generally applicable law,
We share your personal data with entities cooperating with the administrator, who process personal data on the basis of relevant agreements,
We share your personal data with entities performing the administrator’s tasks, among others, a software provider,
We share statistical information about our users with third parties; third parties are not able to identify any specific user based on this information.
DO WE TRANSFER YOUR DATA TO COUNTRIES OUTSIDE THE EEA?
For the most part, the entities that process and collect personal data on our website are from Poland and countries in the European Economic Area (EEA). Outside the EEA, only the cooperating entity for the provision of statistical services of our website, which uses the Google Analytics tool – Google Inc. is based in the USA. In accordance with the guidelines of the European Commission, we have made an individual assessment of the degree of data protection provided in the cross-border transfer of data to Google. In our assessment, the Privacy Policy provided by Google contains all necessary contractual clauses so that an adequate degree of protection of this data can be ensured. By using our service, you consent to the transfer of your statistical data to Google Inc. which has its servers and headquarters in the USA. If you do not consent to the transfer of your data you should stop using our service.
HOW LONG DO WE PROCESS YOUR PERSONAL DATA?
We will retain the data for the period of time necessary for the above purposes; no less than the period specified in the archiving regulations or other laws. We will also retain electronic documents containing personal data if:
the data may be relevant to any pending or future legal proceedings,
will be required by law,
we deem that the data may be relevant in the course of establishing, enforcing or defending our rights,
WHAT RIGHTS DO YOU HAVE AGAINST THE PROCESSING OF YOUR PERSONAL DATA?
The processing of your personal data involves respecting your rights regarding the protection of your privacy.
How to exercise your rights: In order to ensure the exercise of your rights, you can contact the Administrator of the service by sending an email to: [email protected]. By contacting the designated person, you can receive a copy of your data, or obtain other information about its processing. Concerned about the security of your personal data, we have applied internal procedures that will easily allow us to fulfill your rights.
If you wish to exercise any of the rights described below contact the Administrator at [email protected]
Right of access to your personal data. Exercising this right allows us to let you know whether we are processing personal data related to you, and if so, you are then entitled to receive a copy of your personal data. In addition, it will also allow you to verify that we are processing your data lawfully.
Right to rectify your personal information. If you notice that your data is incomplete, untrue or outdated you have the opportunity to request the correction of the indicated information. Remember that in fulfilling your request we are obliged to verify the correctness of the new personal data provided to us related to you.
Right to restrict the processing of your personal data. Please note that when you raise an objection to further processing, we must verify that we still have an overriding and legitimate basis to continue processing your personal data. Exercising this right allows you to request restriction of further processing of your personal data in the following cases:
When you question the accuracy of your personal data,
When you find that our processing does not comply with applicable laws,
When you need your data to establish, assert or defend claims.
The right to delete your personal data. We are required to delete your personal information immediately:
When your data is no longer necessary for the purposes for which it was collected or otherwise processed,
When you have exercised your right to object to the processing,
When you have withdrawn the consent on the basis of which we processed your personal data,
When we have processed your data unlawfully or we are obliged to delete your personal data in order to comply with an obligation imposed by applicable law.
Remember that we are not always obliged to delete your data, especially when processing is necessary to fulfill a legal obligation.
Right to object to the processing of your personal data is appropriate when you consider that the processing affects your rights or freedom. You can justify your right to object on the basis of your particular situation from which it follows that the processing of your personal data violates your rights or freedom. In some specific situations, we can demonstrate that we have a legitimate basis for processing your personal data that overrides your rights and freedoms. Mainly in the case of ensuring website security and preventing fraud. In the cases indicated, this right is not combined with the right to erasure.
Right to portability of your personal data. If you wish to receive personally or provide to a third party you designate, your personal data in a common machine-readable format, you may exercise the right to transfer your data.
Right to file a complaint. Remember also that you have the right to file a complaint regarding our processing of your personal data to the supervisory authority, which is the President of the Office for Personal Data Protection (address: President of the Office for Personal Data Protection, 2 Stawki Street, 00-193 Warsaw). Although you have the right to complain, we would be very grateful if, before filing a complaint, you would give us a chance to address your case and concerns about our processing of your personal data. For this reason, we strongly urge you to contact the Data Administrator.
We endeavor to respond to all legally legitimate requests as quickly as possible. If your request is particularly complex or you have submitted several requests, it may take us longer than is standard to recognize them. In this case, we will inform you of the extension of the deadline and provide you with up-to-date information regarding the processing of your request.
HOW SAFE IS MY INFORMATION?
We strive for the highest possible level of security for website users, so we are constantly working to secure and protect your personal information during transmission with specialized encryption protocols and dedicated software.
On an ongoing basis, we organize, maintain and update physical, electronic and procedural data security measures related to the acquisition, storage and disclosure of our users’ personal information. The safeguards implemented give you the highest level of feeling of security for your personal information,
We store all the information about you that we process on properly encrypted and secured servers. The administrator regularly evaluates the degree of security within its network and ensures that it monitors the internal regulations and procedures used to protect your data from all possible negative consequences.
Remember that even the highest security standards implemented, based on the most modern technologies used, do not provide complete security of your personal data when the information is shared via the Internet or publicly accessible networks. Thus, there is a risk that your personal information may be accessed by unauthorized third parties.
THE USE OF COOKIES
What are cookies? They are nothing more than any IT data, especially text files that users store on their terminal devices sent by various websites. Cookies allow you to recognize your device and appropriately display a website tailored to your individual preferences. Cookies usually contain: the name of the website from which they come,
For what purpose do we use cookies? We use Cookies and other technologies (collectively referred to as Cookies) to perform recognition of your browser or device to learn more about your interests and to provide necessary functions. Specifically, we use Cookies for purposes such as:
Preventing fraudulent activity,
Improving security,
Reporting (this will allow us to measure and analyze the performance of our services),
What cookies do we use? We use two main types of cookies on the website: session so-called session cookies and permanent so-called persistent cookies. Session Cookies are temporary files that are stored on your device until you turn off your web browser. Permanent cookies are stored on your device for a specific period of time in the parameters of cookies or until you delete them. The website uses the following types of Cookies:
Necessary – enable the use of services available on the website, e.g. authentication cookies – used for services that require authentication on the website,
Performance – allow you to collect any information about the method of using the website,
Functional – they allow you to remember the configurations you have chosen and personalize your interface, e.g. with regard to the language or region you have chosen, the font size, the look of the website, etc,
Used for security – they are used to detect authentication fraud within the website,
What security rules should he apply? Your device should have an antivirus program with an up-to-date virus definition database, an up-to-date and secure version of your web browser, and a firewall enabled. It is also advisable to enable anti-phishing filters in your browser to check whether a website is authentic and not used for phishing. You should also be careful what attachments you open and what links you click on. Users should only use trusted wireless networks.
Do cookies contain personal data? Although cookies do not contain and do not constitute personal data, some information stored in cookies, such as preferences, may be treated as personal data. Personal data obtained through the use of cookies may be processed, only for the purpose of performing certain functions for the user as described above. Such data is encrypted in a way that prevents unauthorized access.
How do we ensure security? In order to keep the processing of your personal data secure, we use mechanisms for storing and reading Cookies that do not allow any sensitive information to be downloaded from your Device. Transfer of any viruses, Trojan horses and other worms from our servers to your Device is impossible.
Deleting cookies and changing preferences. The website’s authority to store and obtain Cookies is based on your consent. This consent is given when you configure your web browser or when you access the website. You have the ability to configure your settings at any time and in any way you wish, and to specify the conditions for storing Cookies. Standard web browsing software allows cookies to be placed on your terminal device by default. You can block the automatic handling of Cookies at any time yourself in your browser settings. Below are links to the websites of various browsers with detailed instructions on Cookies, including how to delete them:
Google Chrome – https://support.google.com/chrome/answer/95647?hl=en
Mozilla Firefox – https://support.mozilla.org/pl/kb/usuwanie-ciasteczek
Opera – https://help.opera.com/pl/latest/web-preferences/#cookies
Edge – https://support.microsoft.com/pl-pl/help/10607/microsoft-edge-view-delete-browser-history
Safari – https://support.apple.com/pl-pl/guide/safari/sfri11471/mac
Internet Explorer – http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies#ie=ie-11
If you disable all cookies in your browser, neither we nor third parties will transfer cookies to your browser. If you do this, you may need to manually adjust some preferences each time you visit the website, and some features and services may not work.
In order to exercise your right to object, which is granted by the RODO, it is necessary to log out of all devices and delete Cookies from them. The update process may take up to 48 hours.
COMMERCIAL INFORMATION – MARKETING AND NEWSLETTER
We may use your contact data and information about your activities on the portal to promote our goods and services. The data processed and the regulations applied based on your consent are always regulated accordingly. We also provide you with the opportunity to withdraw your consent to the processing of your personal data for marketing purposes and the opportunity to object to the processing of your data for such purposes.
The rationale for marketing activities is primarily your consent and the Administrator’s legitimate interest in promoting services. Remember that your permission to the Administrator for marketing activities is fully voluntary. We will process your data for marketing purposes as long as you do not withdraw your consent to receive commercial information from the Administrator.
The services of innpro.eu may include third-party advertisements and links to their websites. Third-party advertising partners may collect information about you only when you interact with their content, advertisements and services.
PRIVACY POLICY CHANGE
The Privacy Policy may be changed or updated by us, in particular in the event that the need or obligation to make changes arises from a change in the law. Any material changes will be posted on this page, and we will additionally inform you about them through our website.
FINAL STATEMENTS
You will receive additional information about the processing of your personal data, including answers to questions about the entire scope of the Privacy Policy, by contacting the administrator.
This Policy reflects the requirements under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (the “General Data Protection Regulation”) (“GDPR”).
Personal Data Controller
The administrator of your personal data is Robert Błędowski, conducting business activity under the name Robert Błędowski Limited Liability Company based in Rybnik, registered in the Central Registration and Information on Business Activity at the address 44-200 Rybnik, ul. Rudzka 65c and identifying himself with the NIP number 6423040197, REGON 243139422, having an e-mail address: [email protected], tel. 533 234 303 (“Administrator”).
Processing of personal data
Purpose and basis of data processing
The personal data you provide to us, i.e. your name, email address, your data posted on your blog, social media profile or web portal that you make available to us, data provided in your message sent to us, if any, data obtained from you as a result of your use of our Website, i.e. server event logs (data obtained on the basis of the network protocol used, e.g. date and time of your visit, addresses visited, type and version of the Internet browser used, type and operating system of the terminal equipment used and your IP address) are processed, depending on the situation, for the following purposes:
- To establish, shape the content, change, terminate and correctly execute the cooperation for the sale or marketing of products (Article 6(1)(b) of the RODO);
- making a product available to you for the purpose of you conducting a product test as part of your blog, social media activity, or web portal (Article 6(1)(b) of the DPA);
- part of your blog, social media activity, or web portal (Article 6(1)(b) of the DPA);
- collecting product reviews (Art. 6(1)(f) RODO);
- handling requests or queries you may send to us (Article 6(1)(b) of the DPA);
- tracking your activity on social media, as part of information made publicly available (Article 6(1)(f) of the RODO);
- direct marketing, sending newsletters containing commercial information about products and brands and news on the Website, including promotional offers, provided you have given your consent (Article 6(1)(a) of the DPA);
- remarketing by using information about your online behaviour (so-called tracking) and subjecting this information to automated analysis in order to display advertisements tailored to your likely needs and preferences, provided that you have consented to this (Article 6(1)(a) of the RODO) – for more information on this topic, please see the section on marketing cookies later in this Policy;
- offering social networking services, based on our legitimate interest (Article 6(1)(f) RODO) or your consent (Article 6(1)(a) RODO);
- to comply with obligations imposed on us by law, e.g. by the Accounting Act or tax legislation (Article 6(1)(c) of the RODO);
- the fulfilment of our legitimate interests (e.g. the assertion and defence of claims, prevention of fraud or abuse, response to inquiries, complaints, suggestions) (Article 6(1)(f) RODO).
Where our processing of your data is based on your consent (newsletter, direct marketing, remarketing), you have the right to withdraw consent at any time; withdrawal of consent does not affect the lawfulness of the processing we have carried out on the basis of consent before its withdrawal.
Provision of data
You provide us with your personal data voluntarily; however, failure to provide certain personal data (identity or address data) may prevent us from fulfilling the purposes indicated above (e.g., cooperating with you or responding to a message sent by you).
Processing period
We will only process your data for as long as we have a legal basis to do so, which is – whichever is applicable in your case and the latest – until:
- we cease to be under a legal obligation requiring us to process your data or
- we are no longer able to assert claims in connection with a contract entered into between you and us, or
- you withdraw your consent to the processing of your personal data – in the event that the processing of your data is based on the consent you have given us (newsletter, direct marketing, remarketing) or
- your objection to the processing of your personal data is accepted – in the case where the basis of the processing of your data was the legitimate interest of the Administrator.
Recipients of your personal data
We will transfer your data:
- to entities that act on our behalf, i.e. providers of IT services and solutions, marketing agencies, couriers, entities providing accounting, financial, insurance and administrative services, entities conducting customer satisfaction surveys on our behalf;
- Your social media account providers;
- to public authorities, including courts, upon their reasonable request;
- public authorities, including courts, and attorneys, insurers, and advisors, where necessary for our defense against claims or for us to pursue claims;
- to social media, advertising and analytics partners; these partners may combine this information with other data they receive from you or obtain when you use their services.
We will not transfer your personal information to countries outside the European Economic Area.
Your rights
In connection with our processing of your personal data, you have the following rights:
- obtain confirmation from the Administrator as to whether your personal data is being processed;
- request access to your personal data, rectification, erasure or restriction of processing;
- request a transfer of your personal data to another controller;
- object at any moment to the processing of your data, for reasons related to your particular situation – to the processing of your personal data based on Article 6(1)(f) of the RODO (i.e. on the legitimate interests pursued by the Administrator), and also – if your personal data are processed for the purposes of direct marketing – to the extent that the processing is related to such direct marketing
lodge a complaint to the supervisory authority, i.e. the President of the Office for Personal Data Protection, Stawki 2, 00-193 Warsaw, [email protected] (if you think that by processing your personal data we are acting unlawfully).
Data security
When processing your personal data we use organisational and technical measures in line with the relevant provisions of the law, including encrypting the connection with the use of an SSL certificate. Your personal data is stored in a database in which technical and organizational measures have been applied to ensure the protection of the processed data in accordance with the requirements set out by generally applicable laws on the protection of personal data. Access to the database have only people who have the authorization granted by the Administrator.
Final provisions
We may amend this Policy from time to time, among other things, to keep pace with new technologies, industry practices, and legal requirements. We will provide you with reasonable notice of any changes by posting the new content of this document on our website at https://innpro.eu/privacy-policy/.
In matters not regulated, the provisions of the RODO and the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2019.1781), the Act of 18 July 2002 on the provision of electronic services (Journal of Laws 2020.344 i.e.) and executive acts issued on their basis shall apply.