Warranty and Return Policy
§1 Definitions
Service Provider - entrepreneur running a business under the name INNPRO Robert Błędowski sp. z o.o. with its registered office at Rudzka 65c, 44-200 Rybnik, PL, identified by the NIP number 6423234719, whose area of activity includes service, repair, or technical support services.
Customer - a consumer: a natural person or an entrepreneur for whom the Service Provider performs services.
Order - a service, or group of services, the purpose of which is to carry out the repair, servicing, or maintenance ordered by the Customer.
Payment - a prepayment or payment for an Order made in cash, by bank transfer, or through an electronic transaction made on the website https://naprawiam.online.
Minutes - a document received from the Service Provider in paper or electronic form: by email, or downloadable from the specified URL, confirming the execution of the Order.
§2 Types and Methods of Payment
The Service Provider may accept Payments before (prepayment) or after (payment) the execution of the Order.
The Service Provider offers the following payment methods:
- cash
- payment by bank transfer
- electronic payment, at https://naprawiam.online
Electronic payments are conducted through the following channels: fast bank transfer, BLIK, credit card.
The intermediary conducting electronic payments is Krajowy Integrator Płatności S.A. located at ul. Św. Marcin 73/6, 61-808 Poznań, operating under the name Tpay.
§3 Returns of Payments
In a situation where the Payment was made as a prepayment, and the Order cannot be completed due to the fault of the Service Provider, the Service Provider is obligated to return the Payment within 3 business days from the day of informing the Customer about the impossibility of completion.
In a situation where the Payment was made as a prepayment, and the Customer abandoned the Order before its completion, the Service Provider is obligated to refund the Payment within 3 business days from the day of receipt of information about the abandonment. The refund of the Payment may be reduced by the cost of transportation according to the price list of the courier performing the shipment, as well as the cost of services performed under the Order up to the time of cancellation.
Refunds of Payments related to complaints are made based on accepted complaints, up to a maximum of 14 working days after positive processing.
Returns of Payments may be made by any payment method agreed between the Service Provider and the Customer, provided that the Customer has agreed to it.
If the refund of a Payment is made through electronic payment, the refund will be made through the same channel by which the Payment was made.
§4 Complaint of Electronic Payment
Complaints regarding Electronic Payments made on https://naprawiam.online are explained by Tpay.
Tpay's payment complaint rules are described in the document Payment Terms and Conditions, which can be found at https://tpay.com/user/assets/files_for_download/regulamin.pdf
§5 Complaint of Maintenance Service
In the case of a defect after repair at the Service Provider, you should contact the Service Provider to arrange to receive the object of repair.
The correct form of filing a complaint is in writing or by email. The mailing address and email address can be found on the Order Record that the Customer is complaining about.
The complaint should contain information about the advertised Order: number, date, description of the defect, and any other information to identify the defect.
The object of repair should be packed in the original or replacement packaging, attach a copy of the Report, or any other document received from the Service Provider for the claim.
Each claim will be considered individually within no more than 14 working days. The progress of the claim will be available on the platform https://naprawiam.online at the URL indicated on the confirmation of receipt of the claim, in an email or in an SMS message.
If the complaint is accepted, the Service Provider undertakes to eliminate the defect.
If the complaint is unfounded: the defect has not been recognized or is the result of using the device not in accordance with the manufacture's or Service Provider's specifications, the Customer will be charged transportation costs (collection of the device and its delivery) according to the price list